Go global, cross-border

How do I handle duties and taxes at checkout so international customers don't get a surprise bill?

Turn on Shopify's Duties & Import Taxes (now available on every plan, not just Plus) to show and collect the landed cost at checkout, this is delivered-duty-paid, and it's the single biggest lever for reducing 'why was I charged extra at my door' complaints and refused deliveries. If you need more control than Shopify's native calculator, apps like Zonos or Dutify plug in and support 100+ countries. Whatever you choose, never let a customer discover the duty after the parcel arrives.

Go deeper

3 resources, 3 link-checked.

📄 Article
✓ Link checked Free Intermediate

Explains how showing the full landed price (product plus duty plus tax) at checkout, not just a converted product price, protects both conversion and margin per market.

Better Global Buying Experiences With Duties & Import Taxes at Checkout

From shopify.com by Shopify

  • Duties & Import Taxes at checkout rolled out to all Shopify plans
  • Gives customers total landed cost before they pay, reducing refused deliveries
  • Delivered-duty-paid checkout reduces surprise fees at the door
Open shopify.com →
📄 Article
✓ Link checked Free Intermediate

Goes a level deeper into the mechanics that trip brands up, customs, duties, multi-currency, and how Managed Markets can handle duties/taxes at checkout automatically.

Cross-Border Ecommerce: Tips for Selling in Foreign Markets

From shopify.com by Shopify

  • ~59% of global shoppers are willing to buy cross-border
  • Duties, taxes and currency are the core operational hurdles to design for
  • Collecting duties at checkout reduces surprise fees and cart abandonment
Open shopify.com →
🛠️ Tool
✓ Link checked Paid Intermediate

The native way to set genuinely market-specific pricing and currency per country from a single Shopify backend, instead of a flat FX-converted price that ignores local duty and competition.

Shopify Markets, Sell to Multiple Markets from One Store

From shopify.com by Shopify

  • Manage multiple countries, currencies and languages from one store
  • Set market-specific pricing and product curation, not just currency conversion
  • Calculate and collect duties/import taxes at checkout
Open shopify.com →

People also ask

Should I run separate Shopify stores per country, or use Shopify Markets on one store? 3 → How do I show local currency, language and payment methods without building N different websites? 3 → What's Shopify Markets Pro / Managed Markets, and do I actually need it as a smaller brand? 3 → How did an Indian brand like Tilfi Banaras sell direct to 30+ countries from its own store? 3 → What breaks first when a Shopify store scales from India-only to global, content, ops or economics? 4 → How do I price the same product differently for the US, UK and UAE without looking inconsistent? 3 →
eChai Partner Brands The partnership →