Article · ~10 min read

Payment Gateway Compliance: What Your Website Needs Before You Can Accept Payments

Razorpay Free Beginner India

This comes straight from Razorpay, so it is the gateway itself telling you the exact pages it checks before it will activate your account, not a third party guessing. It lists the four policy pages founders forget (terms, privacy, a refund and cancellation policy with real timelines, and a proper contact page) plus the grievance officer detail that trips up first-timers. Read it before you apply so a missing page does not stall your onboarding.

• Indian payment gateways verify your terms, privacy policy, refund and cancellation policy, and contact page before activating your account, and missing even one can get you rejected.
• Your refund policy needs concrete timelines (something like 5 to 7 business days), not vague phrasing like refunds at seller's discretion.
• Your contact page needs a registered legal name, a real physical address, and a working phone and email, and you likely need a named grievance or nodal officer too.