Article

Usability Testing Guide

Maze Free Beginner

A thorough, free guide to the full range of usability tests, from moderated sessions to unmoderated remote tasks and five-second tests. Useful when you want to match the right method to your specific clunky complaint (first impression, navigation, or a full task flow). Practical templates and task-writing advice included.

  • Match the test method to the kind of friction you are chasing
  • Unmoderated remote tests let you gather feedback quickly and widely
  • Write clear, non-leading tasks and pilot them before you run
Open on maze.co ↗

The question it answers

  1. How do I turn vague feedback like "the app feels clunky" into specific design changes I can actually make?

Read with it

  1. The single best thing ever written on customer conversations. It teaches you to ask about the customer's life and past... momtestbook.com Book · ~130 pages The Mom Test Rob Fitzpatrick
  2. The most accessible, practical intro to usability ever written, you can read it in a weekend and immediately fix your product.... sensible.com Book · ~200 pages Don't Make Me Think, Revisited Steve Krug
  3. The single most-cited usability framework in the field, from the definitive UX research authority. A checklist you can hold... Nielsen Norman Group Article · ~15 min read 10 Usability Heuristics for User Interface Design Jakob Nielsen
  4. The foundational text on human-centered design that every product person should read once. It rewires how you see every... jnd.org / Basic Books Book · ~350 pages The Design of Everyday Things Don Norman
  5. Long-form, candid interviews with Indian founders and investors on how they actually grew, distributed and built brand, one of... The Neon Show / Neon Fund Podcast · 200+ episodes The Neon Show (100x Entrepreneur Podcast) Siddhartha Ahluwalia
  6. Video · ~25 min How to Talk to Users Eric Migicovsky
eChai Partner Brands The partnership →