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Where the widely copied Working with Claire guide comes from, plus her two document planning hierarchy of multi-year charters and quarterly goals. Free to read in full.
Decision-Making and Managing Executives: An Interview with Claire Hughes Johnson
From High Growth Handbook by Elad Gil About 15 min read
- Stripe went from 165 people in 2014 to over 1,000 during Hughes Johnson's time as COO.
- Adopt planning structures by 50 to 100 people at the latest, not later.
- Run long-term charters on a 3 to 5 year horizon refreshed annually, with OKRs revised quarterly or twice a year.
- Frequent reorganizations are a sign you are succeeding, not failing.
