🎧 Podcast
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Free
Intermediate
Two working CS leaders talking through the first 48 hours, including what to say in the note to the incoming contact and what not to ask for yet. It is the tone of the outreach that decides this, and tone is easier to hear than to read.
What to do when your champion LEAVES! | The Customer Success Hotline #1
On Lifetime Value: The Customer Success Channel by Kristi Faltorusso and Stino Verhelst 28 min
