📖 Book
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Paid
Beginner
Why we picked it The book that defined the function. Worth reading once if you are building the team, mostly for the ten laws and the argument that customer success is a company-wide operating model rather than a department.
Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue
From Wiley by Nick Mehta, Dan Steinman and Lincoln Murphy 256 pages
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