Breaking into GTM

We have about fifteen customers and they are all different. How do I find an ICP out of that?

The short answer

Do not look at who bought, look at who is happy. Rank the fifteen by usage and by whether they would be annoyed if you disappeared, then take the top three or four and hunt for what they share that the bottom ones do not. It is rarely industry, it is more often a specific situation: they just hired someone into a role, they hit a volume where the spreadsheet broke, they already run a particular system. Write that trigger down as your first ICP hypothesis, go find twenty more companies in the same situation, and see if they convert faster. Fifteen customers is enough to have a hypothesis and not enough to be sure, so keep revising.

Go deeper, your way

4 hand-picked resources, 1 India-specific, 4 link-checked. Pick how you want to dig in.

📄 Article
✓ Link checked Free Intermediate

Why we picked it Five questions you can answer this afternoon from data you already have, including the underused one about what objections churned customers gave you. Written by a16z's GTM network partner, so it is built for operators rather than theorists.

A Framework for Defining and Refining Your ICP

From Andreessen Horowitz by Michael King ~10 min read

Open a16z.com

The same ground, at another level

How who you sell to reads from a different seat.

Terms in this answer

People also ask

What is an ICP and how is it different from a persona? People use both words for the same thing. An ICP describes the company you want as a customer: size, industry, what they already use, what has to be true for your product to matter. A perso... Breaking into GTM 4 resources → How do I qualify a deal properly instead of just hoping the enthusiastic person can buy? Enthusiasm is not authority. Before you invest another hour, you want four things: a named pain the buyer can quantify, the person who controls the... Doing the work 4 resources → Half my pipeline is outside our ICP because those are the leads that came in. Do I chase them? Chase them to learn, close them only if they close fast. Off-ICP deals are seductive because they are there and someone said yes to a meeting, and ... Doing the work 4 resources → How do I get the team to actually use the ICP instead of nodding at a slide and then doing what they want? An ICP that lives in a deck is decoration. Make it operational: turn it into fields in the CRM, into the lead scoring, into the list an SDR is allo... Leading a GTM team 4 resources → Should we sell to Indian SMBs, Indian enterprises, or skip India and go straight at US buyers? Pick on payback and on where your product is genuinely better, not on prestige. Indian SMB gives volume, fast feedback and brutal price sensitivity... Leading a GTM team 5 resources → How do the best companies keep their ICP sharp as they grow instead of letting it blur into everyone? They re-derive it on a schedule from data they already have: which segments renew, which expand, which churn, which cost the most to serve. Then th... How the best do it 4 resources →

Also in Starting Up

The same ground, over in Understand your customers, our Starting Up track.

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