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Which AI tools should a small business use?

AI inside the email and documents you already use, Canva for visuals, a notetaker, and an automation tool once work repeats. On Google, Workspace Business Starter (Rs 270 a user a month in India) adds Gemini to Gmail, and Business Standard (Rs 864 introductory) adds it to Docs and Meet. On Microsoft, Microsoft 365 Business Standard with Copilot is Rs 1,955 a user a month paid yearly. Otherwise ChatGPT (Go $8, Plus $20) or Claude (Pro $20) covers writing, analysis and research. Canva is free, Pro US$144 a year. Fathom records and summarises calls free. Zapier connects your apps, free for 100 tasks a month. For a shop that sells on WhatsApp and Instagram, SOLO by Interakt answers leads and plans posts with your approval. The rule: buy the AI inside software you already pay for before adding a new app.

On the AI map, 29 October 2026 AI assistants Frontier models Open-weight models

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Anthropic's plan page, read 10 November 2026: Free with memory, voice, Claude Docs and up to 5 projects; Pro $20 a month ($17 billed yearly) adding Research, Claude Code, Claude in Chrome and Claude for Microsoft 365; Max $100; Ultra $200. Prices exclude tax.

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