The AI map · AI at work

Customer support agents

These AI agents answer customers on chat, email, WhatsApp and phone, resolve common requests, and hand the hard ones to a person. The ones that lead it as of 29 October 2026.

  1. Fin New since July

    Fin (formerly Intercom), part of Salesforce

    An AI support agent that resolves conversations across chat, email, WhatsApp, SMS and voice, on Intercom's helpdesk or yours.

    Pick it You want to pay only when the AI actually resolves a query, and plug it into the helpdesk you already have.

    Price $0.99 per outcome (voice $1.99); Intercom helpdesk $19 per seat a month; 14-day free trial.

    Source: fin.ai

  2. Decagon New since July

    Decagon

    AI concierge agents for large companies across chat, email and voice, now also used for onboarding, payments and sales.

    Pick it You are an enterprise with complex workflows and want a vendor that builds the agent with you.

    Source: decagon.ai

  3. Sierra New since July

    Sierra

    Customer-facing AI agents for big consumer brands, from Bret Taylor and Clay Bavor's company.

    Pick it You are a large consumer brand and want an agent that handles service and sales on outcome-based terms.

    Source: sierra.ai

  4. Zendesk AI agents New since July

    Zendesk

    AI agents built into the Zendesk helpdesk, with ready-made Industry Agents (commerce first) and no-code Custom Agents.

    Pick it You already run support on Zendesk, or want ticketing and AI agents from one vendor.

    Price Suite Team, which includes AI agents, $55 per agent a month billed yearly.

    Source: zendesk.com

  5. Freshdesk with Freddy AI Agent

    Freshworks

    A helpdesk with an AI agent included, a cheaper start for small teams.

    Pick it You are a small team and want ticketing plus an AI agent on a low per-seat price.

    Price From $19 per agent a month billed yearly, with the first 500 AI agent sessions included; more sessions $49 per 100.

    Source: freshworks.com

  6. Yellow.ai

    Yellow.ai

    An enterprise platform for voice, chat and email agents for customer and employee service.

    Pick it You are a large company in India or Southeast Asia that wants one vendor for voice and chat agents.

    In India Has an office in Bengaluru and Indian enterprise customers.

    Source: yellow.ai

  7. Jio Haptik (and SOLO) New since July

    Jio Haptik

    Enterprise AI agents on WhatsApp, voice and web; its new SOLO app gives small businesses two AI teammates for marketing (Tara) and sales and support (Ved).

    Pick it You sell in India, mainly over WhatsApp, or you are a small business wanting an AI team on your phone.

    Price SOLO: free plan; premium from ₹2,000 a month. Enterprise is quote only.

    In India Built in India, part of Reliance Jio; SOLO is priced in rupees.

    Source: mediabrief.com

What changed

  1. 6 Oct 2026 Sierra and Meta announced Personal Agent Protocol, an open standard for how people's AI agents deal with businesses, with partners including Shopify, Stripe and Walmart. sierra.ai
  2. 1 Oct 2026 Decagon released Voice 3, Personal Agent Gateway (a channel for customers' own AI agents), Agent Modules and Duet Apprentice. decagon.ai
  3. 14 Sep 2026 Zendesk launched Industry Agents, starting with commerce, and Custom Agents built in its no-code Agent Builder; both can also run inside Salesforce and ServiceNow. zendesk.com
  4. 10 Sep 2026 Salesforce completed its purchase of Fin, the company formerly called Intercom; Fin keeps serving customers inside Salesforce. salesforce.com
  5. 7 Jul 2026 Jio Haptik launched SOLO, an Android and iOS app that gives small businesses AI teammates for marketing, sales and support, with a free plan. apacnewsnetwork.com

Questions people ask about it

Customer Support

  1. Why can AI now handle most support tickets, and should it?
  2. How do startups set up AI support (Fin, Decagon, custom bots) in a week?
  3. How do founders use support conversations as product research with AI?
  4. What does AI support actually cost, and how should a founder think about the ROI?
  5. How do you stop an AI support agent from hallucinating and breaking customer trust?
  6. When do customers still need a human, and how do you design the AI-to-human handoff?

The rest of the map

Checked 29 October 2026. Prices and rankings move every few months; each tool links the page its claims were read from.

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