Get your first customers

How do I grow a small business, online and on social media?

Start with the free channels where Indian customers already look. Claim your Google Business Profile, fill in every field, add photos and reply to every review, which Google lists among the ways to improve local ranking; set up the WhatsApp Business app with a business profile, your products, and greeting and away messages; and post short videos on the one platform your buyers use, usually Instagram for consumer products and LinkedIn for B2B. Then make sales repeat: a referral offer for existing customers, a WhatsApp broadcast list for repeat buyers, and a simple website so search and ads have somewhere to send people. Pay for ads only once a free channel is working, and put money behind posts that already did well. The rule: one channel done properly beats five done half-way.

Part of Scaling a business on eChai Explore.

Go deeper

7 resources, 7 link-checked.

📄 Article
✓ Link checked Free Beginner

Google's own guidance on what decides where a business shows in local results: a complete, verified profile, accurate hours and category, photos, and responding to reviews.

Tips to improve your local ranking on Google

From support.google.com by Google 5 min

  • Fill in every field of the profile; completeness affects ranking.
  • Reply to reviews, which Google says helps a business stand out.
Open support.google.com →
📄 Article
✓ Link checked India Free Intermediate

Most WhatsApp pieces are pitches from tool vendors. This one is closer to an honest operator's map: it lays out the five flows Indian D2C brands actually run on WhatsApp (abandoned cart, COD confirmation, post-purchase, win-back, launch broadcasts) and pairs each with real numbers. Crucially, it also names the limits (opt-in rules, template approval delays, the WhatsApp Pay transaction cap, account-flagging risk), so you go in knowing the downside, not just the ROAS.

WhatsApp Commerce for D2C Brands: The Complete India Playbook

From ProductGrowth.in by ProductGrowth.in ~15 min read

  • WhatsApp works best as a retention and conversion layer on top of your store, not a standalone storefront: abandoned-cart and COD-confirmation flows are where the money usually is.
  • It is a permissioned channel. You need explicit opt-in, template approval takes a couple of days, and blasting cold or unoptimized lists can get your number flagged.
  • Treat the quoted 15-30x ROAS as a ceiling for well-run lists, not a default. The economics depend on a clean, genuinely opted-in customer base you have built over time.
Open productgrowth.in →
📖 Book
✓ Link checked Paid Beginner

When you have no budget, the worst move is to pour your limited time into a channel that was never going to work for your product. Traction gives you all nineteen ways a startup can reach customers and a simple way (the Bullseye framework) to bet on two or three worth testing first. Treat it as a menu and a method, not a verdict: your free channels will come from this list, you just have to find the ones that fit you.

Traction: How Any Startup Can Achieve Explosive Customer Growth

From Portfolio (Penguin Random House) by Gabriel Weinberg and Justin Mares

  • Most startups die from no distribution, not a weak product, so give traction real time, not leftover time.
  • There are nineteen channels (content, SEO, communities, PR, sales, and more), and most founders ignore the ones that would actually work for them.
  • Bullseye: brainstorm across all channels, rank them, then run cheap tests on your top few instead of guessing.
Open penguinrandomhouse.com →
✍️ Essay
✓ Link checked Free Beginner

The permission slip to recruit users by hand, do things manually, and deliver 'insanely great' experiences to your first few customers. The cheapest, most honest way to validate demand is to go get it one person at a time.

Do Things That Don't Scale

From paulgraham.com by Paul Graham ~15 min read

  • Recruit your first users manually, don't wait for them to come.
  • A tiny group of users who love you beats a big group who like you.
  • Manual, unscalable effort early is a feature, not a failure.
Open paulgraham.com →
🛠️ Tool
✓ Link checked India Free Beginner

Google's free listing that puts your business on Search and Maps with photos, hours, reviews and a link to your site. The page walks through setting one up in three steps.

Google Business Profile

From business.google.com by Google

Google Business Profile on eChai Explore

  • Create and verify the profile before you spend anything on ads.
  • Add photos and reply to every review, good or bad.
  • Link your website and WhatsApp number from the profile.
Open business.google.com →
🛠️ Tool
✓ Link checked India Free Beginner

If your customers run their business on WhatsApp, being reachable there yourself is the point. The free Business app gives you labels to track your early customers, quick replies, and a catalog, so you can be the founder who responds fast on the same number they message everyone else on. A simple way to operationalise the be reachable and onboard them personally approach.

WhatsApp Business app

From Meta / WhatsApp (Google Play) by WhatsApp Free app

WhatsApp Business on eChai Explore

  • Use labels to track your first customers by hand
  • Quick replies keep you responsive without a team
  • Meet SMB owners on the channel they already use
Open play.google.com →
🛠️ Tool
✓ Link checked Free Beginner

The only honest way to answer "is SEO working" is to look at real search data, and Google Search Console is the free, first-party tool that shows exactly which queries bring you clicks and impressions. Set it up on day one so you can see traffic build (or not) instead of guessing. It also flags indexing and crawl issues that quietly keep new sites out of search.

Google Search Console

From Google by Google Free web tool

Google Search Console on eChai Explore

  • It shows the actual queries, clicks, impressions, and average position for your site, straight from Google, at no cost.
  • The indexing and coverage reports tell you whether Google can even find your pages, a common silent blocker for new startups.
  • Watching impressions grow before clicks is the earliest sign SEO is starting to work, useful when you are tempted to give up too soon.
Open search.google.com →

People also ask

Also in D2C

The same ground, over in Launch & get your first customers, our D2C track.

Also in How Founders Use AI

How founders actually use AI for this, over in Sales Prospecting.

Also in GTM

The same ground, over in Build pipeline, our GTM track.

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