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Canny

2 resources from Canny we point founders to, and the questions each answers.

🛠️ Tool
✓ Link checked Freemium Beginner

Why we picked it Once you launch, feedback arrives scattered across email, calls, Slack, and support tickets, and it quietly disappears. Canny gives you one place to collect it, let customers upvote requests, and see what actually has demand behind it instead of reacting to whoever complained loudest. The free plan is enough for an early team to start capturing feedback continuously instead of losing it.

Canny: Customer Feedback Management

From Canny by Canny Free plan, paid tiers from $19/mo

  • Runs a feedback board where customers post and upvote requests, so you can see real demand instead of guessing from a handful of loud voices
  • Pulls feedback in automatically from tools like Intercom and Slack, so signal from support and sales conversations lands in one place
  • Starts free with no credit card, which lets a small team build the habit of logging feedback before paying for anything
Open canny.io
📄 Article
✓ Link checked Free Beginner

Why we picked it A practical, scripts-included guide aimed squarely at saying no without burning the relationship. It covers acknowledging the request, explaining the reasoning, offering a workaround, and framing no as not now, which is the customer-facing craft your answer needs. Reach for it when you have the decision made and just need to phrase it well.

How to say no to product feature requests

From Canny by Jenna Potter 9 min read

  • Explain the reasoning so the no feels deliberate, not dismissive
  • Offer a workaround or a not now instead of a flat door slam
  • Transparency about why can strengthen the relationship, not weaken it
Open canny.io
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