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Why we picked it A short, practical answer on how to actually decline feature requests and keep the product lean, including their line that you rarely regret saying no but often regret saying yes. It is the everyday habit behind not needing to kill features later. Useful language you can borrow when you turn a request down.
Ask 37signals: How do you say no?
From Signal v. Noise by Jason Fried 5 min read
- You rarely regret a no, you often regret a yes
- Most requests do not deserve to become features
- Saying no is how you protect a product you can stand behind
