2 resources from The Looking Glass we point founders to, and the questions each answers.
✍️ Essay
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From a former Facebook VP of Design, this clarifies what senior design judgment actually buys you, which is the "taste" you might be tempted to hire early. Understanding it helps you tell when that judgment is worth paying for versus when a component library suffices. It also sharpens how you interview when the time comes.
Zhuo, former Facebook VP of Product Design, gives seven specific questions for interviewing a prospective user, moving from their past experience through the cost of their current workaround to testing your proposed solution. It is a script you can genuinely reuse call after call. Useful for the founder who knows they should interview people but freezes on what exactly to ask.
