Write terms that say who may use the service and how, what you charge and refund, who owns the content and code, what you are not liable for, how either side can end it, and which Indian law and courts settle a dispute; a free generator gives you the first draft. If you sell to consumers online, the Consumer Protection (E-Commerce) Rules 2020 add specifics: show your return, refund, exchange, warranty, delivery and payment terms and a grievance mechanism before purchase, acknowledge a complaint within 48 hours and resolve it within one month. Have users accept the terms with a clear click or checkbox, and keep the privacy policy as its own document. Termly's terms generator gives one policy free, and Shopify's free generator writes terms, refund and privacy policies for a store. A B2B SaaS deal needs a signed master services agreement with service levels and a data processing agreement, not website terms.
Part of Legal documents on eChai Explore.
5 resources, 5 link-checked.
The Ministry of Consumer Affairs' release on the e-commerce rules: what every e-commerce entity must show before purchase and how fast it must handle complaints.
From pib.gov.in by Press Information Bureau
This is the exact question, answered in Indian law. It draws the line most founders get wrong: a Privacy Policy is mandatory the moment you collect any personal data (name, email, phone, location) under the DPDP Rules 2025, while a Terms of Service is strongly recommended but not strictly mandated. It gives a per-surface decision tree (mobile app: both mandatory before launch; website with a contact form: policy mandatory now) plus the DPDP timeline to May 2027 and the up-to Rs 250 crore penalty, so you know what to do this week versus later.
From Growth Gurukul by Growth Gurukul editorial 12 min read
Once onboarding clears, the enterprise legal team hands you a contract, and a solo founder who negotiates blind gets buried in unlimited liability and a payment term that starves cashflow. This is a working lawyer's breakdown of the five documents that make up an Indian enterprise deal (MSA, Order Form, DPA under the DPDP Act 2023, SLA, security terms) and the exact clauses to hold your line on. Its most useful move: cap your liability at fees paid over a reasonable period instead of accepting open-ended exposure, and keep IP clean with platform-yours, data-theirs, framed under the Indian Contract Act and IT Act so it reads as an equal, not a scared vendor.
From Bhavya Sharma & Associates by Bhavya Sharma & Associates (law firm) 18 min read
A guided generator for website and app terms and conditions; one policy is free with no credit card.
From termly.io by Termly
Shopify's free generator for privacy, refund and terms of service policies, usable whether or not your store runs on Shopify.
From shopify.com by Shopify
Shopify Privacy Policy Generator on eChai Explore
The same ground, over in Get legal & compliant, our D2C track.
How founders actually use AI for this, over in Legal & Contracts.
The same ground, over in Build the team, our GTM track.
