Tool · Free plan, paid tiers from $19/mo

Canny: Customer Feedback Management

Canny Freemium Beginner

Once you launch, feedback arrives scattered across email, calls, Slack, and support tickets, and it quietly disappears. Canny gives you one place to collect it, let customers upvote requests, and see what actually has demand behind it instead of reacting to whoever complained loudest. The free plan is enough for an early team to start capturing feedback continuously instead of losing it.

  • Runs a feedback board where customers post and upvote requests, so you can see real demand instead of guessing from a handful of loud voices
  • Pulls feedback in automatically from tools like Intercom and Slack, so signal from support and sales conversations lands in one place
  • Starts free with no credit card, which lets a small team build the habit of logging feedback before paying for anything
Open on canny.io ↗

It answers 3 questions

  1. How do I say no to feature requests without losing customers?
  2. Every user interview gives me a different feature request. How do I turn messy feedback into a real prioritisation decision?
  3. How do I keep learning from customers after launch instead of only doing research once at the start?

Read with it

  1. The single best thing ever written on customer conversations. It teaches you to ask about the customer's life and past... momtestbook.com Book · ~130 pages The Mom Test Rob Fitzpatrick
  2. Turns the vague feeling of product-market fit into a number you can move. Ask users how they would feel if they could no longer... First Round Review Article · ~20 min read How Superhuman Built an Engine to Find Product/Market Fit Rahul Vohra
  3. The original, primary source where the RICE framework was introduced, cite this, not the SEO reposts. The clearest way to... Intercom Blog Article · ~12 min read RICE: Simple Prioritization for Product Managers Sean McBride
  4. The standard modern playbook for keeping discovery continuous so roadmap decisions stay grounded in real customer input, not... Product Talk Book · ~240 pages Continuous Discovery Habits Teresa Torres
  5. Video · ~25 min How to Talk to Users Eric Migicovsky
  6. Cagan argues your job is to deliver outcomes, not to maintain a prioritized list of everyone's requests. That is the backbone... Silicon Valley Product Group (Marty Cagan) Essay · 10 min read Product Roadmaps Marty Cagan
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