Article

Merge's Path to Product-Market Fit: The Importance of Founder-led Sales

First Round Review Free Intermediate

Merge's founders sent hundreds of cold emails over six months, not to pitch but to understand who actually had the integrations problem they were solving. It's a good example of using cold outreach for discovery first, closing comes later once you actually know who to talk to.

  • Cold outreach at this stage was for learning, not selling, they talked to 100 different companies.
  • The goal of the first message wasn't a demo, it was a real conversation about the problem.
  • Understanding the market came before scaling any single outreach channel.

The question it answers

  1. Cold email or cold LinkedIn/DM, what works better for reaching first customers?

Read with it

  1. The single best thing ever written on customer conversations. It teaches you to ask about the customer's life and past... momtestbook.com Book · ~130 pages The Mom Test Rob Fitzpatrick
  2. The permission slip to recruit users by hand, do things manually, and deliver 'insanely great' experiences to your first few... paulgraham.com Essay · ~15 min read Do Things That Don't Scale Paul Graham
  3. A tactical follow-on covering the channels and motions top B2B startups scale after the first ten. Grounds distribution... Lenny's Newsletter Article · ~15 min read How to win your first 10 B2B customers Lenny Rachitsky
  4. Pete Koomen took Optimizely from zero to $100M+ ARR, and here he breaks the enterprise funnel down for exactly the person who... Y Combinator Startup School Video · ~35 min Enterprise Sales for Founders Pete Koomen
  5. Video · ~10 min How to get your first ten customers Michael Seibel
  6. This is a curated run of founder interviews on The SaaS Podcast about landing the very first paying customers, and the... SaaS Club Podcast · Ongoing series, ~45 to 60 min episodes Getting Your First SaaS Customers (Founder Interviews) Omer Khan, The SaaS Podcast
eChai Partner Brands The partnership →