Get your first customers

Cold email or cold LinkedIn/DM, what works better for reaching first customers?

The short answer

Use whichever gets you in front of your specific buyer, and often combine them, a warm LinkedIn touch before a cold email lifts reply rates. Email scales and is easy to personalize at volume; LinkedIn and DMs feel more human for reaching individuals and communities. The channel matters less than a genuinely relevant, personalized message.

Go deeper, your way

19 hand-picked resources, 18 link-checked. Pick how you want to dig in.

▶️ Video
✓ Link checked Free Beginner

Why we picked it Before you have any data to cluster into an ICP, your job is to find and watch a handful of real customers up close. Michael Seibel (YC, co-founder of Twitch) gives a short, concrete talk on where those first customers actually come from and how to spot the ones who genuinely have the problem. It pairs well with the interview technique in The Mom Test: this is where to point that technique first.

How to get your first ten customers

On Y Combinator (YouTube) by Michael Seibel ~10 min

  • Your first customers usually come from people you already know, not scalable ads or viral growth
  • Look for buyers who are eager to solve the problem and willing to pay, and skip the merely curious
  • Getting something real in front of them teaches you faster than any amount of talking alone
Watch on YouTube youtube.com
▶️ Video
✓ Link checked Free Beginner

Why we picked it Pete Koomen took Optimizely from zero to $100M+ ARR, and here he breaks the enterprise funnel down for exactly the person who finds it terrifying: the technical founder who has never sold. It is the clearest short primer we know on how a builder starts closing real deals.

Enterprise Sales for Founders

On Y Combinator Startup School by Pete Koomen ~35 min

  • Founders can and should run enterprise sales themselves early, treating each deal as a source of product feedback
  • Map the funnel stage by stage and know which stakeholder you need at each one
  • Identify a real champion inside the account and use them to reach the economic buyer
  • A repeatable, learnable process beats charisma when selling complex software
Open ycombinator.com
▶️ Video
✓ Link checked Free Beginner

Why we picked it Berman built his reputation entirely on cold email for agencies and B2B services, and this video breaks his framework, compliment, case study, call to action, down step by step with real examples. Watch it if you want a repeatable structure rather than starting from a blank page.

How To Cold Email Clients (WINNING Cold Email Templates)

On YouTube (Alex Berman) by Alex Berman

  • Personalize the first line to something specific about the recipient, not their company in general.
  • One case study or proof point beats a list of features.
  • End with a single, easy-to-answer call to action, not several competing ones.
Watch on YouTube youtube.com
▶️ Video
✓ Link checked Free Beginner

Why we picked it Dang trained at Oracle and has spent years teaching LinkedIn-specific outreach, and this video walks through his actual process for messaging prospects who've never heard of you. Useful if email feels too impersonal for your specific buyer and you want the LinkedIn side worked out in similar depth to the cold email advice above.

How To Get Clients Through LinkedIn Cold Outreach

On YouTube (Patrick Dang) by Patrick Dang

  • Optimize your profile first, prospects check it before they decide whether to reply.
  • Lead with a specific reason you reached out to that person, not a generic pitch.
  • Treat LinkedIn as a relationship channel, plan for more touches than you'd use over email.
Watch on YouTube youtube.com
🎧 Podcast
✓ Link checked India Free Intermediate

Why we picked it An Indian founder story where the early demand test was manual, cold emails and direct outreach to find the first customers before the product had proven itself. It is a grounded counterpoint to the landing page: sometimes the fastest way to measure intent in a B2B market is to ask people to commit directly. Useful if your buyers are enterprises who will never fill in a consumer style waitlist form.

How Khadim Batti Built Whatfix Into a Global SaaS Leader

On Prime Venture Partners Podcast by Prime Venture Partners ~50 min

  • In B2B, direct outreach can measure intent faster than a public page
  • A first paying customer is the strongest demand signal there is
  • Early traction in India often comes from manual hustle, not viral pages
Open primevp.in
🎧 Podcast
✓ Link checked India Free Intermediate

Why we picked it An Indian SaaS founder on how he found and won real customers by identifying a large underserved market and solving its biggest problem, not by leaning on a friendly network. It is a useful India-context reminder that a stranger's paid yes is the signal that matters. Good if you are building from India for global buyers.

How To Sell Global Tech Products From India (with Sharath Narayana)

On The Neon Show by Sharath Keshava Narayana 60 min

  • Real traction came from targeting an underserved market, not warm contacts
  • A paying stranger's commitment is worth far more than a friendly signup
  • Solving the biggest problem for a real segment is how early customers convert
Open neon.fund
🎧 Podcast
✓ Link checked Free Beginner

Why we picked it This is a curated run of founder interviews on The SaaS Podcast about landing the very first paying customers, and the recurring theme is exactly your question: the founders who got traction did it through direct conversations and pilots that led to a payment, not open-ended free access. Hearing several founders describe what actually converted (and what stalled) is more useful than one framework, because you see the pattern across different products. A good listen while you are still deciding how to price your first pilot.

Getting Your First SaaS Customers (Founder Interviews)

On SaaS Club by Omer Khan, The SaaS Podcast Ongoing series, ~45 to 60 min episodes

  • Early traction almost always comes from direct, personal outreach and hands-on pilots, not self-serve funnels.
  • The first payment, however small, is the real validation signal; a free pilot that never asks for money teaches you little.
  • Founders repeatedly warn that a pilot without a clear end date and a yes-or-no decision point quietly becomes free forever.
Open saasclub.io
📖 Book
✓ Link checked Paid Beginner

Why we picked it The single best thing ever written on customer conversations. It teaches you to ask about the customer's life and past behaviour, not your idea, so you can't be lied to. If a founder reads one thing before talking to a single customer, it's this.

The Mom Test

From momtestbook.com by Rob Fitzpatrick ~130 pages

  • Talk about their life, not your idea.
  • Ask about specifics in the past, not opinions about the future.
  • 'That's so cool, I'd totally buy it' is a compliment, not data, dig for commitment and evidence.
Open momtestbook.com
📄 Article
✓ Link checked Freemium Intermediate

Why we picked it A tactical follow-on covering the channels and motions top B2B startups scale after the first ten. Grounds distribution strategy in real company examples.

How to win your first 10 B2B customers

From Lenny's Newsletter by Lenny Rachitsky ~15 min read

  • Content/SEO is a surprisingly dominant B2B channel (Vanta, Amplitude, Figma, HubSpot).
  • The core B2B channels: self-serve inbound, sales-assist inbound, outbound, content, paid, partnerships.
  • Pick and systematize the one channel that compounds for you.
  • Distribution strategy should follow evidence, not fashion.
Open lennysnewsletter.com
📄 Article
✓ Link checked Free Intermediate

Why we picked it Braun's four-sentence formula (proof you did your homework, the specific problem you think they have, a sliver of social proof, a humble ask) is the clearest short structure we found for turning research into a message instead of a pitch. It is built around starting a conversation, not closing a deal, which is exactly the tiny-ask posture our answer argues for.

How To Get A 35% Cold Email Response Rate Without Selling Your Soul

From Josh Braun by Josh Braun 8 min read

  • Open with a line only this recipient could receive, proving you did the research
  • Name the specific problem you think they have before you mention your product
  • End with a small, low-friction ask like a reaction, not a meeting request
Open joshbraun.com
📄 Article
✓ Link checked Free Beginner

Why we picked it Steli Efti built his sales career on the belief that unanswered outreach is a maybe, and a maybe is what kills deals. This gives you his actual day-by-day cadence (four touches spread across roughly a week for a cold prospect, longer for one showing real interest) so you're not guessing at spacing.

The Winning Cold Email Follow-up Plan for Sales Teams

From Close by Steli Efti

  • A workable cold cadence is four emails on day 1, 2, 4, and 8 to 9
  • Each follow-up should restate the ask plainly, not repeat the whole pitch
  • Timing often matters more than copy: a non reply may just mean they were busy, not uninterested
Open close.com
✍️ Essay
✓ Link checked Free Intermediate

Why we picked it Barry documents, with real numbers, how he grew ConvertKit through direct outreach and relentless follow-up rather than a polished channel strategy. It's a rare essay that shows the unglamorous grind and the mistakes, which is more useful than the tidied-up version most people tell.

Direct Sales for Bootstrapped SaaS Startups: from $1,300 to $725,000 MRR

From nathanbarry.com by Nathan Barry

  • Ask about frustrations with what people currently use, don't open by pitching your product.
  • Not following up was his single most repeated and costly mistake.
  • Referrals from early customers eventually outperformed cold outreach entirely.
Open nathanbarry.com
🧵 Thread
✓ Link checked Free Beginner

Why we picked it A real, specific account of the actual cold email that got a company its first paying customers before it even had a name or a team. It's a useful gut check against the polished cold email templates everyone else is selling you.

The cold email that started a $100M/yr company

From Indie Hackers

  • The winning email was short and specific, not clever or long.
  • Customers said yes before there was a finished product to show them.
  • Real examples like this show what a working first message actually looks like, not a template.
Open indiehackers.com
📄 Article
✓ Link checked Free Beginner

Why we picked it A direct, practical comparison of the two channels this exact question is about, including what each is better suited for and why. It's a good map to read before you decide where to put your first few weeks of energy.

Cold Email vs. LinkedIn Outreach: What Gets Better Results?

From Cleverly

  • Email scales further and you own the channel, with no algorithm sitting between you and the prospect.
  • LinkedIn outreach builds more trust upfront but takes longer per contact.
  • The right channel depends on your audience and how reachable they actually are on each one.
Open cleverly.co
📄 Article
✓ Link checked Free Intermediate

Why we picked it Merge's founders sent hundreds of cold emails over six months, not to pitch but to understand who actually had the integrations problem they were solving. It's a good example of using cold outreach for discovery first, closing comes later once you actually know who to talk to.

Merge's Path to Product-Market Fit: The Importance of Founder-led Sales

From First Round Review

  • Cold outreach at this stage was for learning, not selling, they talked to 100 different companies.
  • The goal of the first message wasn't a demo, it was a real conversation about the problem.
  • Understanding the market came before scaling any single outreach channel.
Open review.firstround.com
✍️ Essay
Free Beginner

Why we picked it The permission slip to recruit users by hand, do things manually, and deliver 'insanely great' experiences to your first few customers. The cheapest, most honest way to validate demand is to go get it one person at a time.

Do Things That Don't Scale

From paulgraham.com by Paul Graham ~15 min read

  • Recruit your first users manually, don't wait for them to come.
  • A tiny group of users who love you beats a big group who like you.
  • Manual, unscalable effort early is a feature, not a failure.
Open paulgraham.com
📋 Template
✓ Link checked Free Beginner

Why we picked it A practical library of short LinkedIn opening messages organized by scenario, which you can adapt instead of guessing at tone from scratch. LinkedIn messages need to be shorter and less formal than email, and this gives you real starting points for that.

37 Best LinkedIn Cold Message Templates That Get Replies

From Sales Bread

  • Keep the opening message to two or three sentences, LinkedIn isn't email.
  • A personalized connection request roughly doubles acceptance rates over a generic one.
  • Don't pitch in the first message, ask something that starts a genuine reply.
Open salesbread.com
🎓 Course
✓ Link checked Free Beginner

Why we picked it A free five-day email course covering the whole cold email process end to end: defining who to target, finding accurate contact details, writing the message, and following up. Good if you want a structured path instead of piecing advice together from a dozen separate articles.

Hunter's Cold Email Course

From Hunter.io 5 days

  • Define your ideal customer profile before you write a single email.
  • Deliverability, not just the copy, determines whether your emails get read at all.
  • A short structured course can take you from zero to a working process in about a week.
Open hunter.io
🛠️ Tool
✓ Link checked Freemium Intermediate

Why we picked it A tool built specifically around sequencing cold email and LinkedIn touches together, which matches the exact combine-them advice in this answer. It's worth trying once you've already validated your message by hand and want to run a real sequence at volume, not as a shortcut past that testing.

lemlist

From lemlist.com

  • Sequences can mix LinkedIn visits, connection requests, and email follow-ups in one flow.
  • Personalization variables and images help messages read as hand-written even at volume.
  • Best used after you know your message works, not as a substitute for writing a good one.
Open lemlist.com

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The same ground, over in Launch & get your first customers, our D2C track.

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How founders actually use AI for this, over in Sales Prospecting.

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