First Customers (GTM)

Cold email or cold LinkedIn/DM, what works better for reaching first customers?

A starting point

Use whichever gets you in front of your specific buyer, and often combine them, a warm LinkedIn touch before a cold email lifts reply rates. Email scales and is easy to personalize at volume; LinkedIn and DMs feel more human for reaching individuals and communities. The channel matters less than a genuinely relevant, personalized message.

Go deeper

Read

📄 Article
Freemium Intermediate

How to win your first 10 customers via direct outreach

From Lenny's Newsletter by Lenny Rachitsky ~15 min read

Why we picked it

Shows exactly how top startups turned early cold/warm outreach into paying customers, with real message-level detail. Grounds cold outreach advice in what actually worked.

  • Build a tight, targeted list of ideal-fit prospects instead of blasting.
  • Warm the intro where possible; personalize every message.
  • Direct outreach to influential users is a proven early channel.
  • Convert early users into paying customers deliberately, not passively.
Open lennysnewsletter.com →
📄 Article
Free Beginner

The Close Sales Blog (Steli Efti on cold email & founder sales)

From Close by Steli Efti article series

Why we picked it

Steli Efti (YC alum, co-founder of Close CRM) is one of the most trusted voices on startup outbound and cold email, practical, battle-tested, and free.

  • A great cold email answers the right question with a single clear call to action.
  • The subject line must spark curiosity and promise what the body delivers.
  • Follow up persistently, most replies come after the first email.
  • Objections are buying signals; welcome and dig into them.
Open close.com →

People also ask

How do I write a cold email that people actually reply to? Keep it short, personal, and about them, not you. Nail a subject line that sparks curiosity, open with a specific reason you're reaching out to *th... Beginner 3 resources → How many times should I follow up before giving up on a cold prospect? More than you think, most replies come after the first email, not on it. Follow up persistently but politely, adding a little new value each time, ... Beginner 2 resources → Is cold outreach even worth it, or is it just spam that hurts my brand? Done lazily it's spam; done well it's just starting a relevant conversation with someone who genuinely needs you. The difference is targeting and p... Beginner 2 resources → How do I build a targeted list of the right people to cold email? Define your ideal customer sharply, then hand-build a small list of exactly-fit prospects instead of blasting thousands. Use LinkedIn, community me... Intermediate 2 resources → What tools should I use to send and track cold outreach without spamming? For your first customers you often need nothing more than your normal inbox and a spreadsheet, send personal 1:1 emails and track replies by hand. ... Intermediate 2 resources → I'm a technical founder and I hate selling, do I really have to do sales myself? Yes, and you can't outsource it early. Nobody understands or believes in your product more than you, so nobody will sell it better, and doing sales... Beginner 3 resources →