Podcast · ~45 min

The early user research playbook for founders

Jeanette Mellinger · First Round Review Free Intermediate

A UX research leader's playbook for validating an idea with high-quality interviews instead of leading ones. She covers recruiting the right people, structuring the session, and analysing what you heard without fooling yourself. A good listen once you have a few interviews under your belt.

  • Who you interview matters as much as what you ask.
  • Analyse right after each call while it is fresh.
  • High-quality interviews validate, low-quality ones flatter.
Open on review.firstround.com ↗

It answers 2 questions

  1. How do I talk to customers without getting false positives?
  2. How do I show a prototype to users without biasing their reaction?

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