Essay

Using Product/Market Fit to Drive Sustainable Growth

Sean Ellis · GrowthHackers Free Intermediate

Ellis lays out the 40 percent test, the survey question and threshold he found across hundreds of startups for knowing you have found a must-have product. It is a quantitative complement to the qualitative pattern recognition approach, a second, numeric way to check your gut sense. Run it once your interview pattern feels solid, as a sanity check.

  • Ask users how they would feel if they could no longer use your product: very disappointed, somewhat, or not at all.
  • Forty percent or more saying very disappointed is the benchmark tied to sustainable growth.
  • Use this survey to confirm a pattern you already sense from interviews, not to replace talking to people.

It answers 2 questions

  1. How many customer interviews do I need before I trust the signal?
  2. Should I do customer interviews live over a call, or is survey data good enough at the start?

Read with it

  1. The single best thing ever written on customer conversations. It teaches you to ask about the customer's life and past... momtestbook.com Book · ~130 pages The Mom Test Rob Fitzpatrick
  2. The permission slip to recruit users by hand, do things manually, and deliver 'insanely great' experiences to your first few... paulgraham.com Essay · ~15 min read Do Things That Don't Scale Paul Graham
  3. The standard modern playbook for keeping discovery continuous so roadmap decisions stay grounded in real customer input, not... Product Talk Book · ~240 pages Continuous Discovery Habits Teresa Torres
  4. Video · ~20 min How To Talk To Users | Startup School Gustaf Alstromer
  5. Turns the vague feeling of product-market fit into a number you can move. Ask users how they would feel if they could no longer... First Round Review Article · ~20 min read How Superhuman Built an Engine to Find Product/Market Fit Rahul Vohra
  6. A deep conversation on why direct questions fail and how story-based interviews surface real behaviour. Torres names the common... Lenny's Newsletter Podcast · ~75 min Teresa Torres on how to interview customers Lenny Rachitsky and Teresa Torres
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