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Which team chat app should a small business use?

Use the chat that comes with the office suite you already pay for: Google Chat is part of every Google Workspace plan, including Business Base at ₹99 per user a month, and Microsoft Teams comes with Microsoft 365, so a second chat bill is usually waste. Slack is still the best chat tool on its own: Free is ₹0 but shows only 90 days of messages and deletes data after a year, and Pro lists at ₹545 per user a month, shown at ₹245.25 paid yearly on its current offer. Zoho Cliq has a free edition and fits a business already on Zoho. Discord is free for basic use and built for always-on voice and communities rather than staff. Many Indian small teams run on WhatsApp groups, which work until you need searchable history, channels per project and the power to remove someone who leaves. The rule: the suite's own chat first, Slack only when the team spends its whole day in it.

Part of Team communication on eChai Explore.

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5 resources, 5 link-checked.

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✓ Link checked Freemium Beginner

Slack's own pricing page in rupees: the free plan keeps 90 days of message history; paid plans are priced per member, which adds up fast for a large community.

Slack pricing

From slack.com by Slack

Slack on eChai Explore

  • Free plan keeps messages for 90 days only.
  • Paid plans are per member per month.
Open slack.com →
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✓ Link checked Freemium Beginner

Zoho Cliq's plans for team chat, from a free edition to Standard, Professional and Enterprise, the last two for at least 10 users.

Zoho Cliq pricing

From zoho.com by Zoho

Zoho Cliq on eChai Explore

  • Use it if the business already runs on Zoho apps.
  • The free edition covers messaging, channels and meetings with screen share.
Open zoho.com →
📄 Article
✓ Link checked Free Beginner

Zapier's tested comparison from May 2026: Slack for a chat-powered workplace, Microsoft Teams included with Microsoft 365, Google Chat for Workspace users, Discord for always-on voice and Element for self-hosting.

The best team chat apps for business

From zapier.com by Justin Pot, Zapier 12 min read

  • The big suites have more or less locked up team chat.
  • Pick by the suite you already use before comparing features.
Open zapier.com →
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✓ Link checked India Paid Beginner

Gmail, Meet, Drive and Docs on your own domain, priced in rupees. The page lists Base at ₹99 per user a month for up to 20 users, Business Starter at ₹270 and Business Standard at ₹1,080, each with a 14-day free trial.

Google Workspace pricing (India)

From workspace.google.com by Google

Google Workspace on eChai Explore

  • Base is the cheapest way to get Gmail on your own domain.
  • Prices are per user, so make shared addresses aliases, not extra users.
Open workspace.google.com →

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