Which business phone system or VoIP app should a small business use?
Exotel or MyOperator, for most small businesses in India: both give you an Indian virtual number with an IVR in front, call recording and calling from your team's own phones, billed in rupees. Exotel's Dabbler plan is ₹9,999 for 5 months with 3 agents, one virtual number and 5,000 credits for calls, SMS and WhatsApp (1 credit is ₹1). MyOperator's Sedan plan is ₹5,000 a month for 10 users with unlimited calling and WhatsApp, with Meta's message charges on top, and it has a free trial and a 30-day refund. If your customers are in the US, RingCentral Core is $20 a user a month paid annually ($30 monthly) with unlimited domestic calling there. A solo founder can start with the WhatsApp Business app on a separate business number before paying for any of these. The rule: an Indian cloud telephony provider when your customers call Indian numbers and your team answers on mobiles, a global VoIP suite only when the numbers you need are abroad.
Exotel's own price list for its cloud business phone, in rupees: Dabbler is ₹9,999 for 5 months with 3 agents, one virtual number (an Exophone) and 5,000 credits for calls, SMS and WhatsApp, and Believer is ₹19,999 for 11 months.
MyOperator's own pricing page for its calls-plus-WhatsApp platform: Sedan at ₹5,000 a month for 10 users with unlimited in and out calling, IVR, call recording and WhatsApp, and SUV at ₹15,000 a month with more capacity and CRM integrations.
RingCentral's own plan page for its cloud phone, meetings and chat app, priced in US dollars: Core is $20 a user a month paid annually or $30 paid monthly, with unlimited domestic calling and call recording in the countries it serves.
The WhatsApp Business app gives a business a profile with its details in one place, a way to show products and services, and replies when you are away: the channel most Indian customers already use.
