Dhaval Makwana (@dhaval-makwana)

Dhaval Makwana

Product Manager,SwiftSupport.ai

Dhaval is the Product Manager of SwiftSupport.ai, an advanced AI-powered smart assistance chatbot. He took on this role with the aim of revolutionizing customer support through cutting-edge technology.

In his capacity as Product Manager, Dhaval has been instrumental in the development and deployment of SwiftSupport.ai. His leadership has ensured that the product leverages advanced AI and machine learning technologies to provide users with accurate and efficient support by accessing a comprehensive knowledge base.

Currently, Dhaval oversees the cross-functional teams responsible for refining and enhancing SwiftSupport.ai. His expertise in Agile methodology, attention to detail, and commitment to fostering a collaborative environment have been key to the product's success.

In addition to his professional role, Dhaval is focusing on the impact of artificial intelligence on marketing strategies to enhance consumer engagement in the digital age. This academic pursuit complements his practical experience, deepening his understanding of AI technologies and their applications in business strategies.

Under Dhaval's leadership, SwiftSupport.ai continues to innovate, aiming to become a leading solution in the realm of AI-driven customer support.

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Design Thinking in Practice - Notes from an eChai Design Meetup in Ahmedabad

Bhakti Dudhara

Founder Relationships Are Built Over Time

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When Small, Unplanned Things Shaped Meaningful Moments at an eChai Bengaluru Founders Event

Mansi Baheti

When Pitching Turns Into Conversation - From an eChai AI x SaaS Founders Meetup in Bengaluru

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When Conversations Matter More Than Credentials - From an eChai Women Founders Circle in Ahmedabad

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The Shift From Building Products to Building Businesses - from AI x SaaS Founders Meetup in Surat

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What Happens When 100+ Product Builders Come Together to Talk Scale — eChai Mumbai x ProductTank

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Community is Currency

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Building Trust Takes the Longest - Soumya Kalluri (Dwij), from an eChai Mumbai Conversation

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Upcoming events in Ahmedabad

Ahmedabad Founders Walk - Heritage City Edition

Happened on Sat, Jan 10 in Ahmedabad

Jan

10

Sat

Marketing for Startups: Ahmedabad Edition

iHub Gujarat

6:00pm — 08:00pm

Jan

16

Fri

Ahmedabad Innovation Summit 2026

Ahmedabad University Auditorium

9:00am — 06:00pm

Jan

22

Thu

Food & Beverage Startups Meetup: Building What India Eats & Drinks - Ahmedabad Edition

GVFL Ahmedabad

6:30pm — 08:30pm

Jan

29

Thu

eChai Startup Demo Day in Ahmedabad: January Edition

GVFL Ahmedabad

6:30pm — 08:30pm

The eChai Effect - In Their Words

"From late-night brainstorming over chai to early morning founder calls, eChai has been more than just a network for me; it’s been home base for ideas, impact, and inspiration. What started as a simple meetup years ago turned into a powerful movement, connecting founders, creators, and dreamers. I’ve had the privilege of seeing startups find product-market fit, marketers (like me) find unexpected collaborations, and most importantly, people finding their tribe. संगच्छध्वं संवदध्वं – Let us move together, speak together. It’s not just a verse from the Rigveda — it’s how Jatin and the entire eChai community truly operate. We don’t just network, we grow together. Forever grateful to be a part of the eChai Effect.

Jaydip Parikh

Chief Everything Officer at Tej SolPro

"We found eChai to be a force multiplier throughout our startup journey. Through it, we connected with folks from DevX, Allevents, Plutomen, and more - many of whom became friends of IndiaBizForSale.com and even part of our clientele."

Bhavin S Bhagat

Co-founder of Indiabizforsale and IBGrid, TiE Ahmedabad President

“You don’t plan to build a company via eChai. You just keep showing up … and one day, you realize you did.” I’ve known Jatin since 2012, when I was still deciding what kind of second innings I wanted to play as an entrepreneur. Over the years, through events, chai breaks, intros, and seemingly small conversations, eChai helped shape not just Upsquare but also refined the lens through which we see collaboration. At Upsquare, we’ve hired talent, met partners, discovered co-investors, and built lifelong friendships. One of our joint ventures exists today only because a casual eChai memory sparked a deeper trust. Now, as we build House of Starts — our venture builder — eChai continues to fuel our mission: co-creating a shared future. eChai isn’t just a startup network. It’s a trust network. And for business builders like me, that makes all the difference."

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Founder @ Upsquare & House of Starts • Angel Investor + LP

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