eChai SF: The AI Shift — Reinventing CX & GTM

Name: eChai SF: The AI Shift — Reinventing CX & GTM
Start: 2025-09-11T18:00:00-07:00
End: 2025-09-11T21:00:00-07:00
Location: Zoom HQ, 99 S Almaden Blvd.

Happened

Thursday, 11 September 2025, 6 pm - 9 pm PDT

Zoom HQ, 99 S Almaden Blvd.

San Francisco

About

<div>Join us for an evening of high-signal conversations with industry leaders, founders, and operators shaping the future of customer experience and go-to-market strategies in the age of AI.<br><br></div><div>This <strong>two-panel event</strong> brings together influential voices from global tech companies and fast-growing startups to share real-world insights, strategies, and stories on how AI is transforming both customer journeys and market execution.<br><br></div><div><strong><br>📅 Agenda: What You’ll Experience<br></strong><br></div><div><strong>6:00 – 6:30 PM | Chai & Conversations<br></strong><br></div><div>Welcome reception with light bites, casual networking, and curated intros.<br><br></div><div><strong>6:30 – 7:20 PM | Panel Discussion 1: “AI x CX"<br></strong><br></div><div>Featuring leaders from <strong>Zoom, Infor, Workato and Writer</strong> this discussion will explore how AI is reimagining customer interactions, support, and engagement — from predictive service to hyper-personalized experiences.<figure data-trix-attachment="{"contentType":"image","height":1600,"url":"https://images.lumacdn.com/cdn-cgi/image/format=auto,fit=cover,dpr=2,quality=75,width=800,height=800/editor-images/1f/bfd3dafa-495b-43fb-9236-a10761d92dff.png","width":1600}" data-trix-content-type="image" class="attachment attachment--preview"><img src="https://images.lumacdn.com/cdn-cgi/image/format=auto,fit=cover,dpr=2,quality=75,width=800,height=800/editor-images/1f/bfd3dafa-495b-43fb-9236-a10761d92dff.png" width="1600" height="1600"><figcaption class="attachment__caption"></figcaption></figure><br><br></div><div></div><div><strong>7:30 – 8:20 PM | Panel Discussion 2: AI x Marketing<br></strong><br></div><div>Hear from <strong>two AI-first founders</strong> whose companies are redefining product marketing. We’ll dig into how AI is enhancing market research, messaging, personalization, and campaign velocity — and what’s next for growth teams.<figure data-trix-attachment="{"contentType":"image","height":1600,"url":"https://images.lumacdn.com/cdn-cgi/image/format=auto,fit=cover,dpr=2,quality=75,width=800,height=800/editor-images/ye/152c3a3c-6b3c-40ab-9717-fef504b9015c.png","width":1600}" data-trix-content-type="image" class="attachment attachment--preview"><img src="https://images.lumacdn.com/cdn-cgi/image/format=auto,fit=cover,dpr=2,quality=75,width=800,height=800/editor-images/ye/152c3a3c-6b3c-40ab-9717-fef504b9015c.png" width="1600" height="1600"><figcaption class="attachment__caption"></figcaption></figure><br><br></div><div></div><div><strong>8:20 – 9:00 PM | Open Networking<br></strong><br></div><div>Unstructured time to meet fellow builders, operators, and leaders working on AI and CX at scale.<br><br></div><div><strong><br>Why Attend?<br></strong><br></div><ul><li>Hear <strong>candid, insight-rich exchanges</strong> from leaders building and deploying AI at scale.</li><li>Learn how AI is impacting both <strong>customer experience</strong> and <strong>go-to-market strategies</strong>.</li><li>Meet peers, operators, and innovators driving real-world change.</li></ul><div><strong>Curated by:</strong> Khyati Brahmbhatt (eChai Ventures)<br><br></div><div><strong>Presented in partnership with:</strong> Zoom Developers</div><div><br></div>

Join us for an evening of high-signal conversations with industry leaders, founders, and operators shaping the future of customer experience and go-to-market strategies in the age of AI. This two-panel event brings together influential voices from global tech companies and fast-growing startups to share real-world insights, strategies, and stories on how AI is transforming both customer journeys and market execution. 📅 Agenda: What You’ll Experience 6:00 – 6:30 PM | Chai & Conversations Welcome reception with light bites, casual networking, and curated intros. 6:30 – 7:20 PM | Panel Discussion 1: “AI x CX" Featuring leaders from Zoom, Infor, Workato and Writer this discussion will explore how AI is reimagining customer interactions, support, and engagement — from predictive service to hyper-personalized experiences.[Image] 7:30 – 8:20 PM | Panel Discussion 2: AI x Marketing Hear from two AI-first founders whose companies are redefining product marketing. We’ll dig into how AI is enhancing market research, messaging, personalization, and campaign velocity — and what’s next for growth teams.[Image] 8:20 – 9:00 PM | Open Networking Unstructured time to meet fellow builders, operators, and leaders working on AI and CX at scale. Why Attend? • Hear candid, insight-rich exchanges from leaders building and deploying AI at scale. • Learn how AI is impacting both customer experience and go-to-market strategies. • Meet peers, operators, and innovators driving real-world change. Curated by: Khyati Brahmbhatt (eChai Ventures) Presented in partnership with: Zoom Developers

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Founders here come to know a few brands well.

Those are eChai’s partner brands. Over a year, founders across the network learn their names and their work, and when somebody asks around for what they do, theirs is the name that comes up.

Partner brand founders together at Zestard HQ, Ahmedabad

What a year inside eChai does for your brand.

Each partnership comes with presence across eChai, introductions to the right founders, and a team that stays involved through the year. And each one is shaped around what the brand wants out of it.

Who you meet

Founders learn your name, then your work.

Over the year they keep running into you: at the gatherings, in the series, on the pages they read through the week. So when one of them needs what you do, they come straight to you.
We introduce you to the people you want to reach.

After seventeen years of gatherings we know who has built what, and who works with whom. Tell us who you are after, or we come to you when the right person shows up, with your story and why you two should talk.
You are invited to the gatherings that fit.

Open houses, Demo Days, the AI sessions, FailCode, the curated socials and the smaller dinners, some of them by invitation. When one fits what you do and who you want to meet, you are on the list.

What we do with you

We sit down with you on your story, your brand and your business.

One to one, more than once in the year. We have heard a few thousand founders, so you hear fairly quickly what is working, what is not, and what we would change first.
We take your team through what AI changed for us.

Almost everything eChai builds now has AI in the workflow. We go through what we tried, what worked and what wasted our time, and then connect you to founders further along than us.
You can ask us anything, whenever it comes up.

Every week we hear what founders are building, what they recommend to each other and what they have moved on from. Twice a year we go through what it means for your category. In between we answer, or find a founder who can.

Where your name runs

Your mark comes round under every page on eChai.

The wall of partner brands under the site's pages draws a different ten each time, so yours comes round on the city pages, the event pages and the notes founders read, all year. Your page on echai.ventures stays up after it, and your name runs through our LinkedIn, Instagram and X.
The blue tick puts you first wherever founders are listed.

The tick and your company's mark sit beside your name across eChai, and lists of founders put the blue ticks first: your city's people, the directory, and the roster of every gathering you go to, after its hosts and speakers.
Your company carries its mark on the Startup Grid.

Where your company is on a city's map of its startups, it is drawn by your mark rather than a dot, opens on your own words and pictures, and is a stop on the tour the map offers of its partner brands.
You write and speak here under your own name.

You come into the series we run online (How Founders Use AI, the founder conversations, the long reads) where you have something real to say, and you write in Founder Notes, where founders across our cities write about what they are building.

The brands working with us.

How it works.

A partnership is for growth stage founders who want to come in as a partner brand, and it runs one year at a time. The brand fee for the year is paid to eChai. An affiliate share runs alongside it, linked to the outcomes we drive together. Both carry GST.

Everything a partnership comes with

To come in as a partner brand, write to me at [email protected] and tell me what you want the year to do for your brand.