eChai SF: The AI Shift — Reinventing CX & GTM

Happened on September 11, Thursday, 2025
6:30am — 09:30am (GMT-06)
Zoom HQ
1 slot booked.
Meet the Speaker:
Agenda:

Join us for an evening of high-signal conversations with industry leaders, founders, and operators shaping the future of customer experience and go-to-market strategies in the age of AI.


​This two-panel event brings together influential voices from global tech companies and fast-growing startups to share real-world insights, strategies, and stories on how AI is transforming both customer journeys and market execution.




​📅 Agenda: What You’ll Experience


6:00 – 6:30 PM | Chai & Conversations


​Welcome reception with light bites, casual networking, and curated intros.


6:30 – 7:20 PM | Panel Discussion 1: “AI x CX"


​Featuring leaders from Zoom, Infor, Workato and Writer this discussion will explore how AI is reimagining customer interactions, support, and engagement — from predictive service to hyper-personalized experiences.


7:30 – 8:20 PM | Panel Discussion 2: AI x Marketing


​Hear from two AI-first founders whose companies are redefining product marketing. We’ll dig into how AI is enhancing market research, messaging, personalization, and campaign velocity — and what’s next for growth teams.


8:20 – 9:00 PM | Open Networking


​Unstructured time to meet fellow builders, operators, and leaders working on AI and CX at scale.




​Why Attend?



  • ​Hear candid, insight-rich exchanges from leaders building and deploying AI at scale.

  • ​Learn how AI is impacting both customer experience and go-to-market strategies.

  • ​Meet peers, operators, and innovators driving real-world change.

Curated by: Khyati Brahmbhatt (eChai Ventures)


Presented in partnership with: Zoom Developers

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The eChai Effect - In Their Words

“You don’t plan to build a company via eChai. You just keep showing up … and one day, you realize you did.” I’ve known Jatin since 2012, when I was still deciding what kind of second innings I wanted to play as an entrepreneur. Over the years, through events, chai breaks, intros, and seemingly small conversations, eChai helped shape not just Upsquare but also refined the lens through which we see collaboration. At Upsquare, we’ve hired talent, met partners, discovered co-investors, and built lifelong friendships. One of our joint ventures exists today only because a casual eChai memory sparked a deeper trust. Now, as we build House of Starts — our venture builder — eChai continues to fuel our mission: co-creating a shared future. eChai isn’t just a startup network. It’s a trust network. And for business builders like me, that makes all the difference."
Utpal Vaishnav - Founder @ Polynxt (EightQor Capital, Upsquare, House of Starts) • Architect & Capital Allocator
Utpal Vaishnav
Founder @ Polynxt (EightQor Capital, Upsquare, House of Starts) • Architect & Capital Allocator
“When we launched LegalWiz.in back in 2016, concept of procuring legal and compliance services through a digital commerce platform wasn't as prominent in India. eChai played a significant role in providing the early adopters, and building significant positioning in the startup fraternity. Overtime, eChai grew to be a massive network of like-minded entrepreneurs and extended that benefit to all the members in a true "co-rise" spirit. I personally love to attend eChai events, learn from subject matter experts who share relatable and actionable insights and experiences. For startup journeys, it is so important to be surrounded by people who can add relevance, perspective, and push you to do better. Most importantly a group of people where you aren't being judged about things going right or wrong, but be a motivational force that keeps you going, yet keeping you in check. eChai is that place for me!”
Shrijay Sheth - Founder at LegalWiz.in and Hire4Higher Consulting
Shrijay Sheth
Founder at LegalWiz.in and Hire4Higher Consulting
"For me, eChai is a second home. I've been associated with it since the early days, when it was already setting a different tone for how startup communities could work. As a traditional business owner entering the new-age D2C space, eChai supported me in every direction. Over the years, it became my window to the startup world — and also gave me lifelong friends who continue to show up, for business and beyond."
Pankaj Bhimani - Founder, 58miles
Pankaj Bhimani
Founder, 58miles

eChai Partner Brands

eChai Ventures partners with select brands as their growth partner - working together to explore new ideas, open doors, and build momentum across the startup ecosystem.