Explore / Customer support / Freshdesk vs Zendesk
Compared · prices checked 10 November 2026
Freshdesk vs Zendesk
Pick Freshdesk if you are a small support team that wants ticketing, a knowledge base and the Freddy AI Agent handling first replies at a low per-seat price. Pick Zendesk if support is a large team routing tickets and you want ticketing and AI agents from one vendor. The entry prices match, Freshdesk Growth at $19 and Zendesk Support Team at US$19 an agent a month billed yearly; Freshdesk includes the first 500 AI Agent sessions, and Zendesk Suite Professional is US$115.
Freshdesk
Freshworks
A customer support helpdesk with ticketing, a knowledge base and the Freddy AI Agent included.
Pick it when
You want AI agents handling first replies
For
A small support team that wants ticketing and an AI agent on a low per-seat price.
What it costs
Growth $19, Pro $55 and Enterprise $89 an agent a month billed yearly, first 500 AI Agent sessions included; more $49 per 100
Read from freshworks.com on 10 November 2026
Zendesk
A customer service helpdesk with ticketing and AI agents.
Pick it when
Support is a large team routing tickets
For
A support team that wants ticketing and AI agents from one vendor.
What it costs
Support Team US$19, Suite Team US$55 and Suite Professional US$115 an agent a month, paid yearly
Read from zendesk.com on 10 November 2026
