Explore / Customer support / Help Scout vs Freshdesk
Compared · prices checked 10 November 2026
Help Scout vs Freshdesk
Pick Help Scout if you are a small team answering customer email and chat that has outgrown a shared Gmail inbox. Pick Freshdesk if you want ticketing with the Freddy AI Agent handling first replies, on a low per-seat price. Help Scout has a free plan for 5 users and 1 inbox, then Standard at $25 per user a month, while Freshdesk Growth is $19 an agent a month billed yearly with the first 500 AI Agent sessions included.
Help Scout
A customer support help desk with shared inboxes, live chat and a knowledge base.
Pick it when
An email-first helpdesk with a free plan for 5 users
For
A small team answering customer email and chat that has outgrown a shared Gmail inbox.
What it costs
Free; Standard $25, Plus $45 and Pro $75 per user a month
Read from helpscout.com on 10 November 2026
Free plan: 5 users, 1 inbox and 1 Docs site
Freshdesk
Freshworks
A customer support helpdesk with ticketing, a knowledge base and the Freddy AI Agent included.
Pick it when
You want AI agents handling first replies
For
A small support team that wants ticketing and an AI agent on a low per-seat price.
What it costs
Growth $19, Pro $55 and Enterprise $89 an agent a month billed yearly, first 500 AI Agent sessions included; more $49 per 100
Read from freshworks.com on 10 November 2026
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