Explore / Customer support / Zoho Desk vs Freshdesk
Compared · prices checked 10 November 2026
Zoho Desk vs Freshdesk
Pick Zoho Desk if you are a small business in India answering customers by email, chat and phone and want them in one queue. Pick Freshdesk if you are a small support team that wants the Freddy AI Agent handling first replies on a low per-seat price. Zoho Desk is priced in rupees, from Express ₹420 a user a month billed yearly, while Freshdesk starts at Growth $19 an agent a month billed yearly with the first 500 AI Agent sessions included.
Zoho Desk
Zoho
Customer support help desk software for tickets, a knowledge base and support across channels.
Pick it when
Most small businesses in India; free for 3 agents
For
A team answering customer questions by email, chat and phone that needs them in one queue.
What it costs
Express ₹420, Standard ₹800, Professional ₹1,400, Enterprise ₹2,400 a user a month, billed yearly
Read from zoho.com on 10 November 2026
In India
Priced in rupees for India
Freshdesk
Freshworks
A customer support helpdesk with ticketing, a knowledge base and the Freddy AI Agent included.
Pick it when
You want AI agents handling first replies
For
A small support team that wants ticketing and an AI agent on a low per-seat price.
What it costs
Growth $19, Pro $55 and Enterprise $89 an agent a month billed yearly, first 500 AI Agent sessions included; more $49 per 100
Read from freshworks.com on 10 November 2026
