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Screen by screen through the most copied onboarding flow in software, including the empty states and Slackbot conversation, and honest about where the approach fails for less curious users.
Slack: an In-depth User Onboarding Teardown
From UserGuiding by Serra Alban 15 min read
- Slack teaches contextually inside the live product rather than running a full walkthrough.
- New users are made to actually do it: create a channel, invite someone, send a direct message.
- Empty states carry the tips, and Slack leans on them more than most SaaS products.
- Weakness noted: the approach rewards curious users and leaves passive ones behind.
