Sales wants to call every signup. How do I decide which ones deserve a human?

The clearest breakdown of the three PQL types (hand-raiser, usage-based, needs-help) and the playbook each one deserves, which is the difference between a useful signal and a list nobody works.

Your Guide to Product Qualified Leads (PQLs)

From OpenView by Kyle Poyar 15 min read

• PQLs convert at 15 to 30 percent, far higher than marketing qualified leads.
• Only one in four SaaS companies actually runs a PQL strategy, unchanged year over year.
• Sorts PQLs into three buckets: hand raisers, usage based, and needs help.
• Speed of outreach matters more for PQLs than for any other lead source.

A five step process for building your first PQL definition, and the advice to start in a spreadsheet with a 30 to 60 day test before buying any tooling. That order saves most teams a wasted quarter.

The Definitive PQL Guide Part 1: How To Define and Identify Product Qualified Leads

From Pocus by Alexa Grabell 15 min read

• HubSpot data cited: 98 percent of MQLs never result in closed business.
• A PQL needs three things together: customer fit, product usage, and buying intent.
• Slack's workspace activation threshold was 2000 messages sent.
• The PQL matrix sorts accounts into sales ready, sales assist, not sure, and never touch.

Kazanjy is blunt that almost every bottom-up company eventually adds sales, so the only questions are when and how. He covers the sequencing, the data plumbing, and the mistakes, including delegating the first sales conversations too early.

The Transition: Layering sales onto a bottom-up self-serve product

From Lenny's Newsletter by Pete Kazanjy 25 min read

• Every bottom-up B2B company studied eventually layered a sales team on top.
• A salesperson should return about 4x their fully loaded cost in incremental revenue.
• One or two commercial inquiries a week is the signal to hire your first seller.
• Do not chase top-down enterprise early, expand the self-serve users already inside accounts.

A short, specific list of what to instrument on a self-serve funnel, including time to activation and time to convert, which are the two most people forget to track at all.

Top 10 Metrics to Measure Freemium and Free Trial Performance

From Amplitude by Carmen DeCouto 12 min read

• Average day-seven activation is 6.8 percent, 5.1 percent in retail and 10 percent in manufacturing.
• Amplitude's own freemium users tend to reach higher lifetime value than those who start paid.
• For B2B products a weekly metrics check is a good starting cadence.
• Track in-product calls to action to talk to sales as the bridge from PLG to sales.

The answer says score on fit, product signal and intent, and this webinar is the pen and paper version of exactly that: no data science team, just a worked framework for turning usage into a short list a rep can call.

5 Step Framework for Defining Product-Qualified Leads (PQLs)

On Pocus 45 min

Toplyne was built in India specifically to tell PLG sales teams which self-serve accounts deserve a human, so its co-founder is talking about this exact triage problem from the inside.

S6E1 - Product Led Growth ft. Ruchin Kulkarni, Co-founder of Toplyne.io

On SaaS Sessions by Ruchin Kulkarni with Sunil Neurgaonkar 26 min