Leading a GTM team

We are sales-led today and I want to add a self-serve motion. What order do I build it in?

The short answer

Backwards from where you already have proof. You already know which customers succeed and what they did in week one, so start by instrumenting that as an activation event and measuring it on your existing base before you build any signup flow. Then open a narrow self-serve path for one segment you currently turn away as too small, with pricing published, and let it run ugly for a quarter. The instinct to launch a full freemium tier and rebuild the website first is the expensive version of this, and it fails because you learn nothing until real strangers pay. Expect internal resistance from sales the moment the first self-serve deal lands in a named territory, and settle that rule before it happens, not after.

Go deeper, your way

4 hand-picked resources, 1 India-specific, 4 link-checked. Pick how you want to dig in.

The same ground, at another level

How product-led growth reads from a different seat.

Terms in this answer

People also ask

What does product-led growth actually mean, and how is it different from just having a free trial? A free trial is a tactic. Product-led growth is a decision about who does the convincing. In a PLG business the product is the main way people find... Breaking into GTM 5 resources → We are about to launch. Should we go with freemium or a free trial? Start with a free trial unless you have a specific reason not to. The benchmark data is consistent: freemium brings in more signups but converts fa... Breaking into GTM 4 resources → How do I know whether my product can even work self-serve? Three things have to be true at once. A single person has to get real value on their own, without their IT team, their manager, or a data migration... Breaking into GTM 4 resources → I just joined a PLG company as my first GTM job. What do I actually do all day if the product sells itself? You spend your days on the parts of the journey the product cannot see. Someone has to figure out why 80 percent of signups never come back, write ... Breaking into GTM 4 resources → Our self-serve funnel converts at about 2 percent from signup to paid. Where do I even start looking? Do not touch the pricing page yet. Split the funnel into visit to signup, signup to activated, activated to paid, and look at which of the three is... Doing the work 4 resources → How do I decide what goes in the free tier and what sits behind the paywall? Free should contain everything a single person needs to succeed alone, and paid should start exactly where the value stops being personal and start... Doing the work 4 resources →

Also in Starting Up

The same ground, over in Grow & market, our Starting Up track.

eChai Partner Brands