We are sales-led today and I want to add a self-serve motion. What order do I build it in?
The short answer
Backwards from where you already have proof. You already know which customers succeed and what they did in week one, so start by instrumenting that as an activation event and measuring it on your existing base before you build any signup flow. Then open a narrow self-serve path for one segment you currently turn away as too small, with pricing published, and let it run ugly for a quarter. The instinct to launch a full freemium tier and rebuild the website first is the expensive version of this, and it fails because you learn nothing until real strangers pay. Expect internal resistance from sales the moment the first self-serve deal lands in a named territory, and settle that rule before it happens, not after.
Go deeper, your way
4 hand-picked resources, 1 India-specific, 4 link-checked. Pick how you want to dig in.
▶️ Video
✓ Link checkedIndiaFreeAdvanced
Why we picked it
The later chapter of the same story: how Postman layered enterprise sales onto a developer flywheel without breaking it. This is the transition most Indian PLG companies get wrong.
Why we picked it
The funnel audit method Hila describes here is the single most useful thing to run in your first month on a PLG team, and hearing her talk through it is faster than reading a framework.
Why we picked it
Kazanjy is blunt that almost every bottom-up company eventually adds sales, so the only questions are when and how. He covers the sequencing, the data plumbing, and the mistakes, including delegating the first sales conversations too early.
Why we picked it
Hila Qu built PLG at GitLab and scaled Acorns, and this is the rare free piece that maps the sales-led funnel against the product-led one side by side so you can see exactly which stage you are actually changing.