Leading a GTM team

When should we hire our first RevOps person, and what should they actually own?

The short answer

The trigger is not a revenue number, it is where the pain is landing. If your sales leader is spending most of a day a week in spreadsheets and CRM admin instead of coaching and hiring, you are already late. Before you have found go to market fit, a fractional or agency RevOps setup is usually the right call, because a full time senior operator has nothing stable to systematise yet. Once the motion repeats, hire a Director level person in house who can own the systems, the data model, the forecast process, and planning, and who has done it at a company one stage ahead of yours. Do not hire junior first: a junior admin will keep the lights on but will not fix the process, and process is what you are actually buying.

Go deeper, your way

3 hand-picked resources, 3 link-checked. Pick how you want to dig in.

The same ground, at another level

How revops and the gtm stack reads from a different seat.

Terms in this answer

People also ask

What does a RevOps person actually do all day? Mostly three things: keep the systems of record honest, make the process the team follows visible, and answer the questions leadership asks with nu... Breaking into GTM 3 resources → I just joined as the first ops hire and the CRM is a total mess. Where do I start? Do not start by cleaning records. Start by stopping the bleeding at the point of entry, because a cleanup on a leaky system just gets dirty again i... Breaking into GTM 3 resources → I am a founder selling this myself. What GTM tools do I actually need right now? Fewer than you think. Before roughly fifty customers you need one CRM, one email sending setup with warmed domains, one calendar booking link, and ... Breaking into GTM 3 resources → How do I break into RevOps when I have never had the title? Almost nobody starts in RevOps. People arrive from sales development, marketing ops, customer success ops, finance, or a Salesforce or HubSpot admi... Breaking into GTM 3 resources → Reps will not update the CRM. How do I get clean data without becoming the data police? Chasing reps for updates never scales, and it makes you the person everyone avoids. Three things work better. First, cut the required fields down u... Doing the work 3 resources → How should inbound leads get routed, and how fast does it actually need to happen? Fast enough that speed stops being your problem. The classic Harvard Business Review study of 2.24 million leads found that firms contacting a pros... Doing the work 3 resources →
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