Customers & Research

How do I research my competitors properly?

A starting point

Go beyond their homepage: sign up, read their reviews, their churned-customer complaints, their job posts, and their pricing page. The gold is in what their customers wish were different, that's your wedge. Study them to find the gap, not to copy their roadmap.

Go deeper

Read

📖 Book
Paid Intermediate

Obviously Awesome: How to Nail Product Positioning so Customers Get It, Buy It, Love It

From aprildunford.com by April Dunford ~200 pages

Why we picked it

The best book on positioning against competitors by understanding the alternatives customers actually consider. Directly turns competitive research into a market advantage.

  • Your real competition is often the status quo, not another product
  • Start positioning from the competitive alternatives your buyers consider
  • Differentiated value comes from your unique capabilities vs those alternatives
  • Choose the market frame that makes your strengths obvious
Open aprildunford.com →

Use

🛠️ Tool
Freemium Beginner

G2, software reviews and competitive comparison

From G2 by G2 ongoing

Why we picked it

The fastest way to mine real customer complaints and comparisons about your competitors, the negative reviews are a free roadmap to your differentiation. A staple competitive-research tool.

  • Read competitor reviews (especially critical ones) to find unmet needs
  • Compare feature grids and pricing across alternatives quickly
  • Spot which segments love or hate a competitor
  • Use recurring complaints as your wedge into the market
Open g2.com →

People also ask

What if my customers say they have no competitors, is that good or bad? Almost always bad, because it usually means the job isn't painful enough to spend money or effort on. If nobody's built anything, ask what people c... Beginner 2 resources → What tools should I use to track competitors and market landscape? Start free and manual before you pay for anything: Google Alerts and their newsletter for moves, G2/Capterra reviews for weaknesses, Crunchbase for... Intermediate 2 resources → How do I position against a bigger, better-funded competitor? Don't fight them on their strengths, reframe the category so your strengths matter most. Anchor on the competitive alternatives your best customers... Advanced 2 resources → How do I size the market and figure out if it's big enough? Build it bottom-up, not from a scary McKinsey top-down number: who exactly is the customer, how many are there, what will they pay, and how will yo... Intermediate 2 resources → How do I understand the competitive landscape for an Indian market specifically? Don't assume the US playbook maps onto India, pricing power, distribution, and willingness-to-pay are wildly different. Study who Indian customers ... Intermediate 2 resources → What does 'branding' actually mean for an early-stage startup? Branding isn't a logo, it's the consistent promise and feeling people associate with you. Early on it's mostly your positioning, your voice, and do... Beginner 2 resources →