Customers & Research

How do I get honest answers when the person I'm interviewing is a friend or someone in my network?

A starting point

Friends want you to succeed, so they will soften everything, which is the opposite of what you need. As a starting point, frame the conversation around a problem, not your idea, and ask about specific things they did last month rather than what they think of your product. If you can, route around your inner circle entirely for the harshest signal, and treat any friend's praise as data you still have to verify with a stranger.

Go deeper

Hand-picked from around the web, each with a note on why it earns your time.

2 resources 2 link-checked Watch Read

Watch

▶️ Video
✓ Link checked Free Beginner

Why we picked it A YC partner turns 'talk to users' into a repeatable 5-question interview script you can use this afternoon. It's The Mom Test compressed into a lecture, perfect if you want the method fast before reading the book.

How to Talk to Users

On YC Startup Library by Eric Migicovsky (YC / founder of Pebble) ~25 min

  • Don't pitch your idea, you'll bias every answer.
  • Anchor on the last time they hit the problem, and what they did about it.
  • If they've done nothing to solve it, the problem may not be painful enough.
Open ycombinator.com →

Read

📖 Book
✓ Link checked Paid Beginner

Why we picked it The single best thing ever written on customer conversations. It teaches you to ask about the customer's life and past behaviour, not your idea, so you can't be lied to. If a founder reads one thing before talking to a single customer, it's this.

The Mom Test

From momtestbook.com by Rob Fitzpatrick ~130 pages

  • Talk about their life, not your idea.
  • Ask about specifics in the past, not opinions about the future.
  • 'That's so cool, I'd totally buy it' is a compliment, not data, dig for commitment and evidence.
Open momtestbook.com →

People also ask

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