Understand your customers

Which tool should I use to analyse qualitative data like interview notes?

For a founder with a dozen interviews, Gemini Notebook, which is free, or Claude, free or $20 a month on Pro: load the transcripts, ask for the recurring problems with a supporting quote for each, then check every quote against the source. Once research is a team habit, use a research repository: Dovetail is $4,800 a year for up to 5 users on Bronze, Looppanel's Pro plan is $49 a month or $540 a year for one researcher, and Condens starts at EUR 15 a month or EUR 165 a year. Whatever the tool, the method is thematic analysis: tag what each person said, group the tags into themes, and count how many people raised each theme before you act on it. The rule: a free AI notebook is enough until several people need to search the same body of research.

Part of User research on eChai Explore.

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