Article · 9 min read

How to say no to product feature requests

Jenna Potter · Canny Free Beginner

A practical, scripts-included guide aimed squarely at saying no without burning the relationship. It covers acknowledging the request, explaining the reasoning, offering a workaround, and framing no as not now, which is the customer-facing craft your answer needs. Reach for it when you have the decision made and just need to phrase it well.

  • Explain the reasoning so the no feels deliberate, not dismissive
  • Offer a workaround or a not now instead of a flat door slam
  • Transparency about why can strengthen the relationship, not weaken it
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The question it answers

  1. How do I say no to feature requests without losing customers?

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