Article · video walkthrough
Sales Safari in Action
Amy Hoy · Stacking the Bricks (Amy Hoy) Free Intermediate
This is the best method for the exact job of learning an industry's language when you cannot yet get face time with people in it. Hoy shows how to lurk in the forums, reviews, and comment threads where your audience already talks, and mine their real words, pains, and workarounds. Do this and you will start speaking the vocabulary before anyone can tell you are new.
- Find the watering holes where your audience already complains in public
- Collect their exact words, pains, and existing workarounds
- Observation at scale can precede one-on-one interviews