Get your first customers

How do I find my first 10 customers to sell to when I have zero network and no inbound?

The short answer

Your first 10 will not come from posting online, they will come from you personally reaching out to people who already have the problem you solve. Make a list of 50 specific humans (not companies) you can email or DM directly, mention a real reason you are contacting them, and ask for a 15-minute call, not a sale. This is grunt work that does not scale, and that is exactly why it works at this stage.

Go deeper, your way

17 hand-picked resources, 15 link-checked. Pick how you want to dig in.

▶️ Video
✓ Link checked Free Beginner

Why we picked it When you are new to a space, your instinct is to explain your idea and hope people nod, which teaches you nothing. This YC talk is a concrete guide to running discovery interviews the right way: extract data from the person instead of pitching, and use a small set of questions that work in any industry, including one you are still learning. It pairs well with The Mom Test as the applied version you can watch before your next call.

How to Talk to Users

On Y Combinator (Startup School) by Eric Migicovsky ~25 min

  • The interview is to extract data, not to sell: stop talking about your idea and let them talk about their problem.
  • Skip hypothetical questions (would you use this) and ask what they have actually done to solve the problem today.
  • A handful of questions works across any industry, so you can start interviewing before you are an expert in the space.
Watch on YouTube youtube.com
▶️ Video
✓ Link checked Free Beginner

Why we picked it A step-by-step, modern YC walkthrough of identifying buyers, starting conversations, and converting them into your first customers. Very actionable for a founder starting cold.

How to Get Your First 10 Customers

On YC Startup Library by Max Kolysh (Y Combinator) ~20 min

  • Identify the right buyers before you spend effort reaching out.
  • Start real conversations rather than broadcasting.
  • Convert conversations into your first paying customers deliberately.
  • Founder hustle, not automation, gets you the first ten.
Open ycombinator.com
▶️ Video
✓ Link checked Free Beginner

Why we picked it Before you have any data to cluster into an ICP, your job is to find and watch a handful of real customers up close. Michael Seibel (YC, co-founder of Twitch) gives a short, concrete talk on where those first customers actually come from and how to spot the ones who genuinely have the problem. It pairs well with the interview technique in The Mom Test: this is where to point that technique first.

How to get your first ten customers

On Y Combinator (YouTube) by Michael Seibel ~10 min

  • Your first customers usually come from people you already know, not scalable ads or viral growth
  • Look for buyers who are eager to solve the problem and willing to pay, and skip the merely curious
  • Getting something real in front of them teaches you faster than any amount of talking alone
Watch on YouTube youtube.com
▶️ Video
✓ Link checked Free Intermediate

Why we picked it Sam Parr walks through the actual cold emails he sent to land his first customers and advertisers with nothing but a list of names and a short, direct message. It is a good demonstration of how unpolished and specific a working cold email actually looks, compared to what founders assume they need to write. Listen for the exact structure he used, not the outcome.

The Cold Email Formula That Made Over $1,000,000 with Sam Parr

On Horizons Pod (YouTube) by Sam Parr about 30 min

  • A cold email that led to real money was short and specific, not slick
  • Referencing something true about the recipient made the difference
  • A small number of well targeted emails outperformed a large blast
Watch on YouTube youtube.com
🎧 Podcast
✓ Link checked India Free Intermediate

Why we picked it An Indian founder story where the early demand test was manual, cold emails and direct outreach to find the first customers before the product had proven itself. It is a grounded counterpoint to the landing page: sometimes the fastest way to measure intent in a B2B market is to ask people to commit directly. Useful if your buyers are enterprises who will never fill in a consumer style waitlist form.

How Khadim Batti Built Whatfix Into a Global SaaS Leader

On Prime Venture Partners Podcast by Prime Venture Partners ~50 min

  • In B2B, direct outreach can measure intent faster than a public page
  • A first paying customer is the strongest demand signal there is
  • Early traction in India often comes from manual hustle, not viral pages
Open primevp.in
📖 Book
✓ Link checked Paid Beginner

Why we picked it The single best thing ever written on customer conversations. It teaches you to ask about the customer's life and past behaviour, not your idea, so you can't be lied to. If a founder reads one thing before talking to a single customer, it's this.

The Mom Test

From momtestbook.com by Rob Fitzpatrick ~130 pages

  • Talk about their life, not your idea.
  • Ask about specifics in the past, not opinions about the future.
  • 'That's so cool, I'd totally buy it' is a compliment, not data, dig for commitment and evidence.
Open momtestbook.com
📖 Book
✓ Link checked Freemium Intermediate

Why we picked it The authoritative handbook on founder-led sales, written for technical/first-time sellers building B2B SaaS. Readable free online via membership, and covers the whole motion end to end.

Founding Sales: The Early Stage Go-to-Market Handbook

From foundingsales.com by Peter Kazanjy book (~400 pages)

  • Do ~50 demos and hit a ~20%+ win rate before hiring your first sales rep.
  • Discovery before demo, understand the problem before you pitch.
  • Dedicated chapters on prospect outreach and demo appointment setting.
  • Turn founder selling into a documented, repeatable, transferable process.
Open foundingsales.com
📄 Article
✓ Link checked Freemium Intermediate

Why we picked it A tactical follow-on covering the channels and motions top B2B startups scale after the first ten. Grounds distribution strategy in real company examples.

How to win your first 10 B2B customers

From Lenny's Newsletter by Lenny Rachitsky ~15 min read

  • Content/SEO is a surprisingly dominant B2B channel (Vanta, Amplitude, Figma, HubSpot).
  • The core B2B channels: self-serve inbound, sales-assist inbound, outbound, content, paid, partnerships.
  • Pick and systematize the one channel that compounds for you.
  • Distribution strategy should follow evidence, not fashion.
Open lennysnewsletter.com
📄 Article
✓ Link checked Freemium Intermediate

Why we picked it A data-backed teardown of how companies like Figma, Gusto, and Vanta actually sourced their earliest customers. Replaces guesswork with real patterns.

How today's fastest-growing B2B startups found their first ten customers

From Lenny's Newsletter by Lenny Rachitsky ~15 min read

  • Only three sourcing strategies power nearly all very-early B2B growth.
  • Tap your personal network first (Gusto's first 10 were friends/YC batchmates).
  • Reach influential users via direct outreach (Figma cold-emailed top designers).
  • Start with the highest-trust channels and work outward.
Open lennysnewsletter.com
📄 Article
✓ Link checked Free Intermediate

Why we picked it When your first ten will come from cold outreach, this guide gives you the full mechanics: building a target list, qualifying, writing the email, and running follow-ups without being annoying. It is the operational counterpart to the Lenny and YC pieces, showing the actual day-to-day of prospecting. Work through it as a checklist for your outbound.

The Ultimate Startup Guide to Outbound Sales

From Close by Steli Efti Multi-chapter guide

  • Build a tight, specific list of the right people before you write anything.
  • Qualify hard so you spend time on prospects who can actually buy.
  • Structured follow-up, not a single email, is where most deals are won.
Open close.com
📄 Article
✓ Link checked Free Beginner

Why we picked it The canonical fake-door test, told by the founder who ran it. Buffer started as a two-page site: one page pitched the tool, a pricing button led to an email capture, and every signup got a personal note. Real demand, real conversations, a paying customer in weeks, and not a line of product code.

Idea to Paying Customers in 7 Weeks: How We Did It

From Buffer by Joel Gascoigne ~10 min read

  • Test willingness to pay with a pricing page before you build.
  • Email every signup by hand and start a conversation.
  • A landing page measures behaviour, not opinions.
Open buffer.com
📄 Article
✓ Link checked Free Intermediate

Why we picked it This is the best method for the exact job of learning an industry's language when you cannot yet get face time with people in it. Hoy shows how to lurk in the forums, reviews, and comment threads where your audience already talks, and mine their real words, pains, and workarounds. Do this and you will start speaking the vocabulary before anyone can tell you are new.

Sales Safari in Action

From Stacking the Bricks (Amy Hoy) by Amy Hoy video walkthrough

  • Find the watering holes where your audience already complains in public
  • Collect their exact words, pains, and existing workarounds
  • Observation at scale can precede one-on-one interviews
Open stackingthebricks.com
📄 Article
✓ Link checked Free Beginner

Why we picked it The idea that started the lean movement, from the person who coined it. No business plan survives first contact with customers, so stop defending assumptions at your desk and go test them on real people. Short, blunt, and foundational.

Get Out of the Building

From steveblank.com by Steve Blank ~8 min read

  • Your idea is a set of guesses until customers test it.
  • Facts live outside the building, not in your plan.
  • Expect to be wrong, and plan to learn from it.
Open steveblank.com
📄 Article
✓ Link checked Free Beginner

Why we picked it This is the rare cold email piece written by someone who has actually sent thousands of them (Steli Efti built Close, a sales CRM, on the back of founder-led outreach). It gives you 15 real templates with the subject line, the body, and the reasoning for when to use each, so you can see the moving parts instead of copying blind. It is honest that a template is a starting point, not a magic phrase: the personalization you add is what earns the reply.

15 Best Cold Email Templates That Actually Get Replies (Proven Examples)

From Close by Steli Efti

  • Keep it short and answer three questions fast: who are you, what do you want, and why this person specifically.
  • End with one clear, low-friction call to action, and plan your follow-ups before you send the first email.
  • Templates save time but only work once you layer in real, specific personalization; a copy-paste blast reads like one.
Open close.com
📖 Book
✓ Link checked Paid Intermediate

Why we picked it Written specifically for solo and small-team founders without a marketing budget or audience, this book argues for validating a niche and starting to build an email list before or alongside your build, so you're never launching into total silence again.

Start Small, Stay Small: A Developer's Guide to Launching a Startup

From Amazon by Rob Walling

  • Start collecting emails from interested people before your product is finished.
  • Pick a niche small enough that a lone founder can become known within it.
  • A few hundred engaged email subscribers beat a large, indifferent following.
Open amazon.com
✍️ Essay
Free Beginner

Why we picked it The permission slip to recruit users by hand, do things manually, and deliver 'insanely great' experiences to your first few customers. The cheapest, most honest way to validate demand is to go get it one person at a time.

Do Things That Don't Scale

From paulgraham.com by Paul Graham ~15 min read

  • Recruit your first users manually, don't wait for them to come.
  • A tiny group of users who love you beats a big group who like you.
  • Manual, unscalable effort early is a feature, not a failure.
Open paulgraham.com
📖 Book
Freemium Beginner

Why we picked it A short, practical field guide to customer discovery: who to talk to, how to find them, and how many. Pairs perfectly with The Mom Test, Fitzpatrick teaches the questions, Constable teaches the logistics.

Talking to Humans

From talkingtohumans.com by Giff Constable ~80 pages (free PDF available)

  • Decide who you need to learn from before you start.
  • Recruiting interviewees is a skill, scripts and channels included.
  • Get out of the building; patterns emerge faster than you expect.
Open talkingtohumans.com

People also ask

I'm a technical founder and I hate selling, do I really have to do sales myself? Yes, and you can't outsource it early. Nobody understands or believes in your product more than you, so nobody will sell it better, and doing sales... Beginner 18 resources → How do I run a sales call without sounding like a pushy salesperson? Stop pitching and start diagnosing, great founder sales is mostly asking sharp questions and listening. Use a SPIN-style approach: understand their... Intermediate 15 resources → How do I handle objections and prospects who go silent on me? Objections are buying signals, welcome them and ask questions to get to the real concern behind them. For ghosting, be shamelessly persistent and f... Intermediate 17 resources → When do I know it's time to hire a salesperson instead of doing it myself? Not until the motion is repeatable and you can predict it. A useful bar: do at least ~50 demos and hit a win rate around 20% or higher before you h... Advanced 19 resources → What sales process should I follow if I've never sold anything before? Keep it simple: qualify hard, do a discovery call before ever demoing, tailor the demo to the problem they told you about, then ask for the close w... Intermediate 17 resources → How is founder-led sales different for Indian founders selling to global (US) buyers? The fundamentals are identical, but the trust gap is bigger, early Indian SaaS founders win by being maniacally responsive, offering generous pilot... Advanced 18 resources →

Also in D2C

The same ground, over in Launch & get your first customers, our D2C track.

Also in How Founders Use AI

How founders actually use AI for this, over in Sales Prospecting.

Also in GTM

The same ground, over in Build pipeline, our GTM track.

eChai Partner Brands