Template

Usability Testing Scripts, Observer Forms, and Checklists (Downloads)

Steve Krug · Sensible (Steve Krug) Free Beginner

Free, ready-to-use scripts (including a mobile-app version), observer instructions, and a form for noting the top three problems per session. Instead of writing your own facilitator wording from scratch, download these and adapt them in ten minutes. They pair directly with the Rocket Surgery method.

  • A written script keeps you consistent and stops you from leading the user.
  • Have observers each jot their top three problems to compare notes fast.
  • Separate scripts exist for web, desktop, and mobile apps.
Open on sensible.com ↗

The question it answers

  1. How do I run a quick usability test on my app when I don't have a budget or a research team?

Read with it

  1. The single best thing ever written on customer conversations. It teaches you to ask about the customer's life and past... momtestbook.com Book · ~130 pages The Mom Test Rob Fitzpatrick
  2. The most accessible, practical intro to usability ever written, you can read it in a weekend and immediately fix your product.... sensible.com Book · ~200 pages Don't Make Me Think, Revisited Steve Krug
  3. Video · ~25 min How to Talk to Users Eric Migicovsky
  4. Most founders treat customer research as a one-time pre-launch exercise, then go quiet once the product ships. Torres makes the... Amazon Book · ~200 pages Continuous Discovery Habits: Discover Products that Create Customer Value and Business Value Teresa Torres
  5. This is the piece that gives you permission to stop waiting for a big study. Nielsen shows that just five people uncover... Nielsen Norman Group Article · About a 10 minute read Why You Only Need to Test with 5 Users Jakob Nielsen
  6. This is the short, practical manual for actually doing a test yourself, no training required. Krug walks you through running a... Steve Krug (New Riders) Book · About 168 pages Rocket Surgery Made Easy: The Do-It-Yourself Guide to Finding and Fixing Usability Problems Steve Krug
eChai Partner Brands The partnership →