Delivering Happiness
A Path to Profits, Passion, and Purpose
Building a company where culture and service drive profit.
Tony Hsieh recounts his journey from childhood ventures and selling LinkExchange to Microsoft, through building Zappos into a billion-dollar business. He argues that obsessive customer service and a deliberately engineered company culture are the real sources of lasting profit. The book mixes memoir with a framework for tying business goals to employee and customer happiness.
Founders get a concrete model for making culture a strategic asset and customer service a growth engine rather than a cost. Hsieh's emphasis on core values and long-term happiness over short-term margin reframes how to build a durable company.
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What is Delivering Happiness about?
Founders get a concrete model for making culture a strategic asset and customer service a growth engine rather than a cost. Hsieh's emphasis on core values and long-term happiness over short-term margin reframes how to build a durable company.
Where can I find books founders recommend?
The eChai founder bookshelf ranks the books founders in the network recommend to each other.
