Which AI chatbot can I run on WhatsApp for my business?
Your WhatsApp provider's AI agent or Meta's own Meta Business Agent, trained on your catalogue and policies; Meta's platform terms bar general-purpose AI chatbot providers. On the free Business app, Meta Business Agent learns from your past chats, Facebook Page, website and catalog and replies around the clock, for eligible businesses where Meta has switched it on; on the API Meta charges for its agent by tokens, at $2 per million. Through Indian providers: AiSensy's WhatsApp AI Agent add-on is ₹1,350 a month with 1,000 AI messages; Gupshup has no platform fee and gives 1,000 AI messages a month free, then ₹1 each; Gallabox's Basic plan (₹2,999 a month billed quarterly) includes 500 AI credits; WATI sells AI credits from ₹1,000 a month. Meta's message charges come on top, and from 1 October 2026 service replies beyond 1,000 a month per number are charged. The rule: let the bot answer order status, sizes and returns, and hand over to a person the moment it is unsure.
The contract every business on the WhatsApp Business Platform accepts. Section 4.7 bars providers whose main product is a general-purpose AI assistant from the platform and limits using WhatsApp data to train AI models.
Meta's own AI agent for the WhatsApp Business app: it learns from your past chats, Facebook Page, website and catalog and replies to customers around the clock, for eligible businesses in the markets where it is switched on.
AiSensy's WhatsApp API plans for Indian businesses: a Free Forever plan without broadcasts, Basic at ₹1,500 a month, per-message rates for Indian users from 1 October 2026 (marketing ₹1.09; utility, authentication and service ₹0.145), and AI agent and chatbot add-ons.
Gupshup's self-serve pricing: no platform fee, a prepaid wallet for WhatsApp, RCS, SMS and voice plus 18% GST, and 1,000 AI messages free a month then ₹1 each.
Gallabox's plans: Basic ₹2,999 a month billed quarterly with 3 users and 500 AI credits, Essential ₹6,999 with AI agents on WhatsApp and Instagram, Pro ₹16,999.
The direct source for Wati's actual current India pricing tiers, check here before trusting a third-party pricing comparison article that may already be stale.
One of the three big Indian WhatsApp Business Solution Providers D2C brands actually use for automated order updates, abandoned-cart recovery, and AI chatbot flows, with INR-native pricing.
