How the best do it
GTM teardowns
How named companies actually got their first customers, and what they changed to scale.
How did Freshworks sell to the US from Chennai without a US sales team?
Freshworks started as Freshdesk in Chennai in 2010 and decided early that inbound would be the engine, not field sales. Girish Mathrubootham has sa...
How did Zoho build a global GTM engine without ever raising money?
Zoho never took outside capital, so it could never buy growth, and that constraint shaped everything. Sridhar Vembu funded the early years from the...
What did Postman do differently to get developers to adopt before it ever sold anything?
Postman began in 2012 as Abhinav Asthana's side project, a small HTTP client he put on the Chrome Web Store to fix his own API testing pain. Adopti...
How did BrowserStack get its first millions in revenue almost entirely on word of mouth?
Ritesh Arora and Nakul Aggarwal built BrowserStack for a pain they had felt themselves, testing sites across browser versions, and their first dist...
How did Zerodha become India's largest broker with no ads and no sales team?
Nithin Kamath has written it plainly: Zerodha does not advertise, does not have a sales team with targets, and does not do much marketing. What it ...
How did HubSpot turn a marketing idea into a distribution advantage nobody could copy?
Brian Halligan and Dharmesh Shah started from an observation, not a product: buyers were finding answers on blogs, forums and search engines long b...
How did Chargebee get its first paying customers after 18 months with none?
Chargebee was founded in 2011 in Chennai by four friends, two of them from Zoho, and spent about 18 months building before a single customer paid. ...
How does Datadog run bottom up and top down selling at the same time without the two fighting?
Datadog does both deliberately. Individual developers install the agent and get value in about 15 minutes with no salesperson, while the sales team...
How did Meesho find its first sellers by watching what people already sold on WhatsApp?
Meesho's first product, Fashnear, was a try-at-home fashion marketplace and it failed. While visiting Bangalore shopkeepers, Vidit Aatrey heard one...
How did Wingify get its first paying customers by writing for someone else's audience?
Paras Chopra had no budget and no audience, so he borrowed one. He read 10 to 15 academic papers on conversion rates through Google Scholar so he w...
How did Whatfix manufacture its first ten customers with cold email, then find out it was underpricing by twelve times?
Whatfix did not wait for inbound. Khadim Batti and Vara Kumar Namburu sent 500 personalised cold emails to SaaS product managers from Bengaluru, an...
How did Rocketlane build a community nine months before it had a product to sell?
Srikrishnan Ganesan ran roughly 120 cold outreach conversations and engaged 70 to 80 companies before Rocketlane was commercially available, and in...
How did Exotel move from selling to small businesses to selling to enterprises, and why did it take four years?
Exotel started where most Indian SaaS starts: 350 SMB customers acquired through inbound at 10 to 15 conversions a month, on accounts worth 500 to ...
How did Atlassian reach 100 million dollars in revenue with no salespeople, and where did that model stop working?
In January 2012 Atlassian's CEO Scott Farquhar said it plainly: 2011 revenue was 102 million dollars, up 35 percent, profitable, 450 employees, and...
How did Razorpay win by chasing the merchants the incumbents refused to sign?
Razorpay started as two engineers who could not get a payment gateway for a side project. Harshil Mathur and Shashank Kumar, who met at IIT Roorkee...
How did Figma turn a community of individual designers into enterprise deals?
Claire Butler joined Figma in April 2015 as its first marketing and business hire, employee number 10 at a nine person company, and found that ordi...