How can AI help me understand my customers: interview analysis, synthesis, and user research?

AI's superpower here is synthesis: feed it interview transcripts, support tickets and sales calls and it finds patterns across dozens of conversations in minutes, work that used to take weeks. The discipline that keeps it honest is forcing the AI to quote customers' exact words and to surface contradictions instead of smoothing them over. AI-moderated interviews and synthetic personas can extend your reach, but they complement talking to real customers, never replace it.

A quick orientation. The real value is below: resources worth your time, from people who've actually done it.