Upon graduation from law school with a speciality in intellectual property law, Susan accepted a role as Legal Affairs for a growing laser manufacturing company. Within the first 2 years, she moved to Director of Business Development, which included overseeing sales and marketing, customer engagement and operations, and was integral in growing sales by 300% and adding a new product to the company's portfolio.

In 2016, Susan founded Ugenie, which provides organisations with tailored digital platforms to engage their memberships or online communities. Ugenie has won numerous awards including New Business of the Year for 2019 at the Women's Business Conference and Best Woman-led SME Community Platform by the Influential Business Women Awards 2020.

In addition to Ugenie, Susan is co-chair of the London board of GroYourBiz, a female advisory board for women, chair of the Westminster group of The Athena Women's Networking Group and a London Fellow for the Start-up Leadership Program. She was also a finalist for the Venus Women's Awards in 2018 for the Small Business of the Year Category and finalist for the Digital Communication Award for the Successful Women in Business 2019.