Article · Help page

Tips to get more reviews and write better replies

Google · support.google.com Free Beginner

Google's guidance on asking for reviews and replying to them, including how to answer a negative review without making it worse.

  • Incentives for reviews, changes or removals break Google's policy.
  • Reply briefly, personally and without promotions; offer to take complex issues to phone or email.
  • Never share a reviewer's private details in a reply.
Open on support.google.com ↗

It answers 3 questions

  1. How do I set up a Google Business Profile and get reviews on it?
  2. How do I get more Google reviews for my business?
  3. How do I get a fake or unfair Google review removed?

Read with it

  1. How to read, reply to, edit and share reviews from your profile, and what happens after you reply. support.google.com Article · Help page Manage customer reviews (Google Business Profile Help) Google
  2. Google's own guidance on what decides where a business shows in local results: a complete, verified profile, accurate hours and... support.google.com Article · 5 min Tips to improve your local ranking on Google Google
  3. Google's page on generating a review link or QR code from your profile, with where to use it: receipts, thank-you emails, the... support.google.com Article · Help page Create a Google link or QR code to request reviews Google
  4. The policy Google judges reviews against: fake engagement, conflicts of interest such as competitors or former staff, off-topic... support.google.com Article · Policy page Prohibited and restricted content (Maps user-generated content policy) Google
  5. Google's own steps for creating a profile at business.google.com/add or claiming one that already shows on Maps. It confirms... support.google.com Article · Help page Add or claim your Business Profile (Google Business Profile Help) Google
  6. The official page on verification: phone or text, email, live video call, video recording or postcard, with Google choosing... support.google.com Article · Help page Verify your business on Google (Google Business Profile Help) Google
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