The Product Management role thrives on ambiguity; the key is finding and solving the right problem at right Moments, says Ashish Singh.
Meet Ashish Singh, an Indian Institute of Technology, Bombay and MBA Indian Institute of Management Bangalore is a seasoned product leader with extensive experience at Swiggy and instamart .
Currently, he is leading as the Director of Product Management at Paytm , where he heads merchant experience and fulfillment of offline payment devices.
At Paytm, Ashish Singh focuses on enhancing the merchant experience and ensuring the seamless fulfillment of offline payment devices.
At Swiggy,
Ashish prioritized enhancing customer satisfaction, especially for high-priority customers. He focused on three key metrics:
✅Customer Lifetime Value: Ensuring long-term value and loyalty.
✅Egregious Issues: Identifying and addressing severe problems quickly.
✅Churn Score: Analyzing past customer experiences to reduce churn.
He has improved the customer experience by reducing cancellations, minimizing order delays, and building solutions for fulfillment exception management. This includes addressing rare but significant issues like delivery executive fraud, such as false delivery cases.
He also worked on improving the retention of the high value customers by creating a differential customer support experience.
At instamart,
Ashish played a pivotal role in designing products to boost customer repeat in the nascent quick commerce market, including adoption of Fruits and Vegetables category and initiated personalization of the journeys on the Instamart app.
Personal Insights and Recommendations:
Beyond his professional expertise, Ashish is also certified to climb Mount Everest—a testament to his adventurous spirit and perseverance.
His go-to book recommendations:
1. 'The Power of Moments: Why Certain Experiences Have Extraordinary Impact' by Chip Heath
2. 'Principles: Life and Work' by Ray Dalio, both of which have shaped his approach to leadership and problem-solving.
Ashish's journey is a testament to the power of tackling ambiguity head-on, identifying the right problems, and delivering impactful solutions.
I had a great time listening Ashish Singh and other panelist Sameer Mandge , Aditya Agrawal , Madhurita M. .
I would like to thank eChai Ventures , Urban Vault and amazing cohost Radhika Mohta for the successful event.
Meet Ashish Singh, an Indian Institute of Technology, Bombay and MBA Indian Institute of Management Bangalore is a seasoned product leader with extensive experience at Swiggy and instamart .
Currently, he is leading as the Director of Product Management at Paytm , where he heads merchant experience and fulfillment of offline payment devices.
At Paytm, Ashish Singh focuses on enhancing the merchant experience and ensuring the seamless fulfillment of offline payment devices.
At Swiggy,
Ashish prioritized enhancing customer satisfaction, especially for high-priority customers. He focused on three key metrics:
✅Customer Lifetime Value: Ensuring long-term value and loyalty.
✅Egregious Issues: Identifying and addressing severe problems quickly.
✅Churn Score: Analyzing past customer experiences to reduce churn.
He has improved the customer experience by reducing cancellations, minimizing order delays, and building solutions for fulfillment exception management. This includes addressing rare but significant issues like delivery executive fraud, such as false delivery cases.
He also worked on improving the retention of the high value customers by creating a differential customer support experience.
At instamart,
Ashish played a pivotal role in designing products to boost customer repeat in the nascent quick commerce market, including adoption of Fruits and Vegetables category and initiated personalization of the journeys on the Instamart app.
Personal Insights and Recommendations:
Beyond his professional expertise, Ashish is also certified to climb Mount Everest—a testament to his adventurous spirit and perseverance.
His go-to book recommendations:
1. 'The Power of Moments: Why Certain Experiences Have Extraordinary Impact' by Chip Heath
2. 'Principles: Life and Work' by Ray Dalio, both of which have shaped his approach to leadership and problem-solving.
Ashish's journey is a testament to the power of tackling ambiguity head-on, identifying the right problems, and delivering impactful solutions.
I had a great time listening Ashish Singh and other panelist Sameer Mandge , Aditya Agrawal , Madhurita M. .
I would like to thank eChai Ventures , Urban Vault and amazing cohost Radhika Mohta for the successful event.
The eChai Effect - In Their Words
"eChai has been a game-changer for Hungrito, providing us with invaluable connections, insights, and opportunities that have significantly fueled our growth. eChai has introduced us to a global network of entrepreneurs and experts, fueling our growth and opening doors to new opportunities from Ahmedabad to Dubai. The community has become like a second family to us, providing support, guidance, and valuable insights as startup entrepreneurs."
Sahil Shah
Founder- Hungrito & Netsavvies. Digital Marketing Evangelist
"eChai has played a truly pivotal role in HummingBird’s journey — even before Day Zero. From ideation to establishment and into growth, it’s been a constant source of support. It connected me with incredible people who’ve become more than just friends. One of the biggest reasons I chose to stay in Ahmedabad is because of the eChai community. It has shaped my growth — both personally and professionally — in ways that are hard to articulate. Honestly, words fall short when I try to express what eChai means to me. I’m deeply thankful and forever grateful to eChai for being such an integral part of my journey."
Harsha Bhurani
Founder, HummingBird Consulting Group
"The eChai platform has been super valuable for me - it has helped me gain a deeper understanding of domains in the startup and tech ecosystem. What stands out most is the celebration of knowledge, professional growth, and entrepreneurship - it’s one of the best for the Indian ecosystem. Along the way, I’ve also been fortunate to make some great friendships and connections too."
Shalin (Shawn) Parikh
Founder, MyCPE One
eChai Partner Brands
eChai Ventures partners with select brands as their growth partner - working together to explore new ideas, open doors, and build momentum across the startup ecosystem.
