The Product Management role thrives on ambiguity; the key is finding and solving the right problem at right Moments, says Ashish Singh.
Meet Ashish Singh, an Indian Institute of Technology, Bombay and MBA Indian Institute of Management Bangalore is a seasoned product leader with extensive experience at Swiggy and instamart .
Currently, he is leading as the Director of Product Management at Paytm , where he heads merchant experience and fulfillment of offline payment devices.
At Paytm, Ashish Singh focuses on enhancing the merchant experience and ensuring the seamless fulfillment of offline payment devices.
At Swiggy,
Ashish prioritized enhancing customer satisfaction, especially for high-priority customers. He focused on three key metrics:
✅Customer Lifetime Value: Ensuring long-term value and loyalty.
✅Egregious Issues: Identifying and addressing severe problems quickly.
✅Churn Score: Analyzing past customer experiences to reduce churn.
He has improved the customer experience by reducing cancellations, minimizing order delays, and building solutions for fulfillment exception management. This includes addressing rare but significant issues like delivery executive fraud, such as false delivery cases.
He also worked on improving the retention of the high value customers by creating a differential customer support experience.
At instamart,
Ashish played a pivotal role in designing products to boost customer repeat in the nascent quick commerce market, including adoption of Fruits and Vegetables category and initiated personalization of the journeys on the Instamart app.
Personal Insights and Recommendations:
Beyond his professional expertise, Ashish is also certified to climb Mount Everest—a testament to his adventurous spirit and perseverance.
His go-to book recommendations:
1. 'The Power of Moments: Why Certain Experiences Have Extraordinary Impact' by Chip Heath
2. 'Principles: Life and Work' by Ray Dalio, both of which have shaped his approach to leadership and problem-solving.
Ashish's journey is a testament to the power of tackling ambiguity head-on, identifying the right problems, and delivering impactful solutions.
I had a great time listening Ashish Singh and other panelist Sameer Mandge , Aditya Agrawal , Madhurita M. .
I would like to thank eChai Ventures , Urban Vault and amazing cohost Radhika Mohta for the successful event.
Meet Ashish Singh, an Indian Institute of Technology, Bombay and MBA Indian Institute of Management Bangalore is a seasoned product leader with extensive experience at Swiggy and instamart .
Currently, he is leading as the Director of Product Management at Paytm , where he heads merchant experience and fulfillment of offline payment devices.
At Paytm, Ashish Singh focuses on enhancing the merchant experience and ensuring the seamless fulfillment of offline payment devices.
At Swiggy,
Ashish prioritized enhancing customer satisfaction, especially for high-priority customers. He focused on three key metrics:
✅Customer Lifetime Value: Ensuring long-term value and loyalty.
✅Egregious Issues: Identifying and addressing severe problems quickly.
✅Churn Score: Analyzing past customer experiences to reduce churn.
He has improved the customer experience by reducing cancellations, minimizing order delays, and building solutions for fulfillment exception management. This includes addressing rare but significant issues like delivery executive fraud, such as false delivery cases.
He also worked on improving the retention of the high value customers by creating a differential customer support experience.
At instamart,
Ashish played a pivotal role in designing products to boost customer repeat in the nascent quick commerce market, including adoption of Fruits and Vegetables category and initiated personalization of the journeys on the Instamart app.
Personal Insights and Recommendations:
Beyond his professional expertise, Ashish is also certified to climb Mount Everest—a testament to his adventurous spirit and perseverance.
His go-to book recommendations:
1. 'The Power of Moments: Why Certain Experiences Have Extraordinary Impact' by Chip Heath
2. 'Principles: Life and Work' by Ray Dalio, both of which have shaped his approach to leadership and problem-solving.
Ashish's journey is a testament to the power of tackling ambiguity head-on, identifying the right problems, and delivering impactful solutions.
I had a great time listening Ashish Singh and other panelist Sameer Mandge , Aditya Agrawal , Madhurita M. .
I would like to thank eChai Ventures , Urban Vault and amazing cohost Radhika Mohta for the successful event.
The eChai Effect - In Their Words
"We found eChai to be a force multiplier throughout our startup journey. Through it, we connected with folks from DevX, Allevents, Plutomen, and more - many of whom became friends of IndiaBizForSale.com and even part of our clientele."
Bhavin S Bhagat
Co-founder of Indiabizforsale and IBGrid, TiE Ahmedabad President
"eChai is playing biggest role in my personal and professional life together. Its a community where i meet like minded people to share idea and learn from their idea. Even while playing cricket i learn something and i implement something new from that learning. Its my entry point for building network in different countries where my base is not established yet. Personally my only fun activity day in a week is eChai cricket and social."
yash shah
Chairman, ES Group of Companies
"eChai has been a game changer in my journey. It connected me with real people, real support and real opportunities. From building HMMBiz to launching Mindalcove, eChai has played a key role at every step. Grateful to be part of a community that truly believes in growing together."
Hardik Manwani
CTO, Mind Alcove
eChai Partner Brands
eChai Ventures partners with select brands as their growth partner - working together to explore new ideas, open doors, and build momentum across the startup ecosystem.
