"The Fear of the Nokia Fate"

Last week, we hosted a Round Table in Pune for CallHippo on “The Future of Business Communication.” The room was packed with folks from big call centers and IT giants, all trying their best to look very futuristic 😁 .

The hot topic? AI. And somewhere between the coffee breaks we collectively coined a term: The Fear of the Nokia Fate.

Here’s the gist: Every organization is throwing money at AI like it's a Black Friday sale. Why? FOMO. Everyone’s terrified of missing out on the next big thing, even though most of them don’t have a clue what they’re actually trying to achieve.

Now, here's the kicker: Every time someone in the organization dares to ask, “Hey, should we maybe figure out our goals before burning more money on AI?” another person stands up and dramatically says, “Remember Nokia?” Cue collective gasps.

The Nokia legend goes like this: Nokia didn’t embrace smartphones fast enough and poof!—they vanished into the corporate Bermuda Triangle. Never mind that the story is oversimplified; it’s the mic-drop moment in every AI debate. Nobody argues after the Nokia card is played.

And that’s how we arrived at The Fear of the Nokia Fate—the corporate boogeyman ensuring that AI budgets stay bloated and slightly aimless. Because nobody wants to be the next Nokia.

Here are the people who were there at the round table and contributed to coining this term:

Kanchan Patwardhan-Deshpande, Rahul Mergu (CISM) (CCISO), Kiran Mirajkar, Sikandar Pathan, Krishna Badwane, Anurag Agrawal, Achal Chhajed DHIRAJ SHISAT, Abdullah Parkar, Parvez Chhapgar, Gaurav Sharma, Chirayu Patel, Komal Chavan