Gallabox is a no-code, conversational commerce platform that leverages the WhatsApp Business API to help small and medium-sized businesses improve their sales conversions.

Here's the excerpts from eChai with Karthik Jagannathan, CEO, Gallabox as part of our startup showcase series.

About the team

Yogesh was one of the early Engineering team members at Sulekha where he built the marketplace for Local Services, mining deep understanding of user needs and ‘matchmaking’ with SMB offers. He was also the first Engineering team member at CredAvenue where he built the fintech marketplace for debt.

Yathin created the Value Delivery function at Sulekha, a system that kept track of what’s due to paying customers and led the B2B product at Sulekha that was used by over 50,000 SMBs to keep track of their leads and deals.

Karthik helped build Sulekha’s Local Services business from ground up and built it to a Rs 100 crore ARR on the back of over 50,000 SMBs. He saw how the Internet was impacting SMBs at the dawn of the digital era while at Sify. He built the wedding services marketplace for Matrimony with users on one end and SMBs on the other.

Eureka moment 

Sales is the lifeblood for small to medium sized businesses, but they lack the resources & know-how to convert their prospects and sell better. 

We want to help businesses grow their sales through cutting-edge technologies channeled through easy-to-use tools - to digitize and automate their customer interactions.

How does it work?

Business model

We are a SaaS company and charge subscription for use of our product. Plans vary by features and are designed for businesses of all sizes


We now serve almost 1,000 paying customers from India and abroad, while over 12,000 businesses use our product for free.

Community support 

Help us with product feedback, offer constructive criticism and brainstorm for new ideas for product road-map and for GTM.


You can join the conversation on Twitter via this link here if you want to ask more questions to Karthik Jagannathan, CEO, Gallabox.


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