Leading a GTM team

Who do I hire first for PLG, and what should the team look like once it is ten people?

The short answer

Do not hire a Head of Growth first. Your first hire should be a builder who can ship an experiment end to end, because the initial growth model has to be created by the founding team and a senior leader parachuted in will either copy someone else's playbook or produce a strategy nobody adopts. Match that first hire to your actual bottleneck: if activation is the problem, hire someone product-shaped, and if acquisition is, hire a marketer who can code a landing page. By ten people you want the four growth areas covered (acquisition, activation, monetisation, retention) with a dedicated growth engineer and an analyst, because in PLG the analyst is not overhead, they are the whole feedback loop. Sequence the squads in the order your funnel is leaking, not in the order the org chart looks tidy.

Go deeper, your way

4 hand-picked resources, 1 India-specific, 4 link-checked. Pick how you want to dig in.

The same ground, at another level

How product-led growth reads from a different seat.

Terms in this answer

People also ask

What does product-led growth actually mean, and how is it different from just having a free trial? A free trial is a tactic. Product-led growth is a decision about who does the convincing. In a PLG business the product is the main way people find... Breaking into GTM 6 resources → We are about to launch. Should we go with freemium or a free trial? Start with a free trial unless you have a specific reason not to. The benchmark data is consistent: freemium brings in more signups but converts fa... Breaking into GTM 4 resources → How do I know whether my product can even work self-serve? Three things have to be true at once. A single person has to get real value on their own, without their IT team, their manager, or a data migration... Breaking into GTM 4 resources → I just joined a PLG company as my first GTM job. What do I actually do all day if the product sells itself? You spend your days on the parts of the journey the product cannot see. Someone has to figure out why 80 percent of signups never come back, write ... Breaking into GTM 4 resources → Our self-serve funnel converts at about 2 percent from signup to paid. Where do I even start looking? Do not touch the pricing page yet. Split the funnel into visit to signup, signup to activated, activated to paid, and look at which of the three is... Doing the work 5 resources → How do I decide what goes in the free tier and what sits behind the paywall? Free should contain everything a single person needs to succeed alone, and paid should start exactly where the value stops being personal and start... Doing the work 5 resources →

Also in Starting Up

The same ground, over in Grow & market, our Starting Up track.

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