Article · 20 min read

Software User Onboarding: How to Cut Time-to-Proficiency

Disha Gupta · Whatfix Free Intermediate India

A six step onboarding playbook from a Bengaluru company whose entire business is digital adoption, with the distinction that matters most: users completing training is not the same as users doing the job.

  • Forrester estimate cited: a 1,000-person enterprise can lose $10.9M a year to poor digital adoption.
  • A new software rollout can trigger a 250 percent surge in daily support tickets.
  • Defines time to proficiency as median days to complete role workflows correctly and independently.
  • Teams using a digital adoption platform report 64 percent faster time to value on rollouts.
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It answers 4 questions

  1. Almost nobody finishes our onboarding flow. Is that an onboarding problem or a product problem?
  2. How do I cut time to value when the product genuinely needs setup work before it does anything useful?
  3. How do the best teams run activation as a continuous programme rather than a one-off project?
  4. We are in India selling to global users. How do the best Indian companies onboard buyers who are asleep when we are awake?

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