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Why we picked it Read this from the vendor's side, as the exact blueprint for the switching cost you want to build. It spells out the mechanics: a discounted or free pilot embeds you into workflows, systems and user habits, then every custom integration and one-off configuration raises the cost of leaving until, by renewal, the buyer cannot rip you out without breaking operations. That is the honest embedding your renewal note needs.
The Real Cost of Vendor Lock-In: Why Government Needs Smarter Tech Partnerships
From Government Technology Insider by Government Technology Insider 8 min read
- Switching cost is built one convenience decision at a time: every custom integration, bespoke workflow and habituated user makes your removal more disruptive than your price
- A well-run pilot is a capture tool: get the buyer's data flowing through you and their team trained on you before the formal procurement conversation starts
- By renewal the dependency is your leverage, so the goal is to be the vendor whose absence would break something on the officer's dashboard