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Clay Christensen's Milkshake Marketing
From HBS Working Knowledge by Clayton Christensen (via Harvard Business School) ~8 min read
Why we picked it
The primary-source telling of the milkshake story, the single most memorable illustration of Jobs to Be Done, straight from Christensen and HBS. The best on-ramp to JTBD.
- Customers 'hire' products to do a job in a specific situation
- The milkshake was hired to make a boring commute bearable, not just for taste
- Understand the job, and the right product improvements become obvious
- Demographics miss the point, situation and job drive purchases